Digital Adoption Manager

Hoya Makati, National Capital Region, Philippines Digital Adoption Manager The Digital Adoption Manager is responsible for creating, executing, and managing an enterprise-wide digital adoption strategy. This individual will be the catalyst for ensuring that all employees and stakeholders effectively and efficiently adopt new digital tools and technologies. By leveraging a multi-channel approach to training and support, the Manager will maximize the return on technology investments and drive a culture of continuous learning, contributing to operational excellence and overall productivity. Responsibilities Design and implement a comprehensive digital adoption roadmap that aligns with organizational goals and technology rollouts. This includes defining success metrics, identifying target user groups, and prioritizing initiatives. Stakeholder Management: Collaborate with IT, business unit leaders, change managers, and external vendors to secure buy-in and ensure a unified approach to digital transformation. Act as a subject matter expert for all adoption-related activities. Training & Omni-Channel Learning: Advocate for the continuous improvement of digital tools and processes to enhance productivity and business operations. Develop and oversee the creation of a diverse range of learning materials, including in-app guidance, video tutorials, live training sessions, and self-service knowledge bases. Ensure training content is accessible and effective across all learning channels. Training and Support: Plan and manage the support ecosystem for newly adopted technologies. This includes coordinating with the service desk, establishing a super-user network, and creating a feedback loop to address user challenges and improve the support model. Proactively identify and address barriers to digital adoption, such as user resistance, skill gaps, or poor tool usability. Use data and user feedback to inform corrective actions and optimize the adoption strategy. Performance Measurement and Reporting: Establish metrics and KPIs to measure the success of digital adoption initiatives. Prepare and present reports on digital adoption progress to senior management and stakeholders. People Management: Drive a high performing team; Lead and mentor members of the Digital Adoption team; Foster a collaborative and innovative team culture; Provide guidance, support, and professional development opportunities; Facilitate effective communication and cooperation within the team. Internal Relationships: Collaborate with IT and business stakeholders to develop and implement the digital adoption strategy. Work closely with employees to provide training and support in using digital technologies. External Relationships: Engage with industry experts and peers to stay updated on the latest trends and best practices in digital technology adoption. Collaborate with external partners, such as software vendors and consultants, when required. Requirements Bachelor's degree in Information Technology, Business Administration or a related field. Minimum of 5-7 years of experience in a digital transformation, change management, or learning and development role, with a focus on technology adoption. Strong knowledge of change management principles and methodologies. Exceptional communication, presentation, and project management skills. Data-driven mindset with the ability to analyze user behavior and extract actionable insights. Digital Adoption Platform (DAP) certification (e.g., from platforms like WalkMe, Whatfix, or AppLearn) ITIL 4 Foundation, Change Management Professional (e.g., PROSCI) is preferred Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries: Medical Device and Technology, Information and Media #J-18808-Ljbffr