Digital Communications Specialist

Digital Communications Specialist (Newsletter) | Hybrid Amplify voices that make a difference. Join a global innovator in social impact technology, where communication isn’t just messaging‑it’s a movement. Here, your storytelling bridges data and humanity, helping nonprofits, enterprises, and changemakers connect with purpose. Turn product updates into moments of inspiration, and every message into a spark for measurable global transformation. Job Description As a Digital Communications Specialist (Newsletter), you’ll design and execute compelling customer communications that connect global audiences to digital success initiatives. You’ll manage newsletters, product updates, and internal announcements—ensuring every message reflects clarity, consistency, and purpose. Your role blends strategy with creativity, enabling you to communicate across diverse platforms while maintaining brand integrity and driving measurable engagement. Job Overview Employment type: Full‑time Work setup: Hybrid – Makati (Onsite Monday to Wednesday; WFH Thursday and Friday) Day 1 HMO coverage with free dependent Competitive Salary Package Night differential pay to maximize your earnings Prime office location in Makati (Easy access to MRT stations, restaurants, and banks) Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.) Unlimited upskilling through Emapta Academy courses (Want to know more? Visit ) Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more) Unlimited opportunities for employee referral incentives across the organization Standard government and Emapta benefits Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash) Mentorship and exposure to global leaders and teams Diverse and supportive work environment The Qualifications We Seek Minimum of 3-5 years of relevant experience in communications, customer marketing, or customer success. Proven experience producing and managing customer newsletters, email campaigns, or product communication initiatives. Strong ability to write clear, concise, and engaging content aligned with brand tone and customer needs. Skilled in editorial planning, content strategy, and maintaining brand voice across multiple channels. Experience managing customer communications at scale, including newsletters, updates, and announcements. Capable of collaborating cross‑functionally with marketing, product, and customer success teams to align communication priorities. Excellent organizational and project management skills, able to handle multiple priorities under tight deadlines. Experience maintaining communication calendars, governance workflows, and transparency tools (e.g., Slack, Confluence). Willing and able to report onsite in Makati three times a week on a night shift schedule. Nice to Have: Familiarity with tools such as Gainsight and Pendo for executing communications. Experience in SaaS or B2B customer communications. Knowledge of engagement/project tools (Intercom, Jira/Asana, community platforms). Understanding of customer adoption journeys and digital success strategies. Your Daily Tasks External Product Newsletters Lead the design and execution of recurring product newsletters. Translate complex product updates into clear, engaging content that drives adoption. Partner with internal teams to align communications with customer journeys. Track engagement metrics (open rates, CTR, adoption impact) to refine content strategy. Ensure all communications are executed through Gainsight and/or Pendo. Ad Hoc & Critical Customer Communications Manage urgent or targeted customer communications (e.g., announcements, updates, outages). Draft, edit, and distribute accurate, brand‑aligned messages across multiple channels. Act as the quality gatekeeper for customer‑facing language and tone. Ensure all customer communications follow brand standards and are delivered via Gainsight or Pendo. Planning & Governance Maintain an outbound communications calendar to document schedules, channels, and dependencies. Coordinate with cross‑functional teams to prevent over‑contact and ensure transparency. Continuously improve communication governance and approval processes. Post outbound communications in Slack channels to ensure visibility and alignment. Internal Digital Customer Success Newsletter Design and distribute internal newsletters highlighting digital success offerings. Curate updates on adoption programs, training, and events for internal awareness. Keep teams informed and aligned with customer success strategies. Cross‑Functional Collaboration Collaborate with Digital Adoption, Marketing, and Community teams for consistent messaging. Align timing, tone, and goals across all communication channels. Bridge external and internal communications to ensure seamless knowledge‑sharing. What Success Looks Like Customers clearly understand product updates and adoption initiatives. Newsletters deliver measurable engagement and foster stronger customer trust. Internal teams are empowered to amplify customer success programs. Transparent governance processes are consistently followed and improved. Welcome to Emapta Philippines Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like‑minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra #J-18808-Ljbffr