Outlets and Events Executive Sales

Overview

Join to apply for the Outlets and Events Executive Sales role at Sheraton Hotels & Resorts

Location: Sheraton Manila Bay, M. Adriatico corner General Malvar Street, Manila, Philippines, 1004

Schedule: Full Time

Increases revenues for all property food and beverage outlets, lounge and events by managing and coordinating restaurant private events and activities. Assists in the creation of private event Restaurant sales goals. Develops leads, up-sell events, and book restaurant private event functions. Works with clients and stakeholders within the parameters of established guidelines. Communicates client specifications to outlet managers and chefs to promote proper implementation of client specifications. Provides appropriate revenue and sales reports as required. Updates and maintain outlet web-site information. Follows up with clients after functions and network re-booking of any events for future business. Manages restaurant space and availability use according to established guidelines to promote room to space ratios and event profitability. Maintains and demonstrates strong knowledge of food, beverage and general trends within the hospitality industry. Inspects assigned functions prior to event to verify they adhere to all client specifications.

• Building Successful Relationships : Visits neighborhood targets and local small business accounts and coordinates follow up efforts, in close coordination with the Sales Team. Coordinates with out-of-market account leaders to coordinate in-market pull through of business to grow account share. Build and maintain strong long term client relationships to encourage repeat business and referrals. Participates in community and hotel networking events. Maintains close working relationship with the Club Marriott Team for promotion and selling of F&B offers and events. Handles customer care issues and, as necessary, refers them to the appropriate owner. Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Manages and maximizes SevenRooms CRM tools to deepen loyalty. Builds database and coordinates with Marketing to ensure opt-in/opt-out guidelines are followed in line with Data Privacy MIPs. Executes and supports the company’s customer service standards. Provides excellent customer service consistent with the daily service basics of the company. Performs other duties, as assigned, to meet business needs.
• Managing Restaurant Sales Activities : Increases revenues for all property food and beverage outlets and lounges by managing and coordinating restaurant private events. Assists in the creation of private event Restaurant sales goals. Owns the “Culinary Circle” program, including qualifying, contracting and account management per program guidance. Develops leads, up-sell events, and book restaurant private event functions. Works closely with the marketing team and contributes in the conceptualization of seasonal events. Updates and maintains accurate outlet web-site information. Communicates client specifications to outlet managers and chefs to promote proper implementation of client specifications. Provides revenue reports. Follows up with clients after functions and networks for future business. Conducts regular compset checks to stay updated on competitor pricing and industry trends. Maintains knowledge of food, beverage and general trends in hospitality. Inspects assigned events to verify client specifications.
• Providing Exceptional Customer Service : Accountable for customer loyalty and brand standards by delivering service excellence. Anticipates needs, resolves concerns, and provides personalized service. Maintains professional demeanor and handles guest complaints following defined procedures.

• Required : Hospitality-related Diploma or GED; experience in sales and marketing, guest services, front desk, or related area.
• Preferred : Four-year college degree; experience in proactive lead generation in hospitality and sales; knowledge of property-specific business segments (e.g. group, catering, transient); Bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related field; 1 year experience in sales/marketing or related area.

• Customer Relations / Building Relationships: Provides excellent service, builds trust, and anticipates needs. Maintains relationships and ensures customer satisfaction.
• Problem Solving and Decision Making: Recognizes and resolves problems; analyzes information to determine solutions.
• Contributing to Teams: Works well with diverse teams and builds collaboration.
• Adaptability/Stress Tolerance
• Time Management
• Communication
• Professional Demeanor
• Technical Acumen: Sales Call Facilitation; Sales Disposition; Communications and Media; Devising Sales Approaches; Sales Opportunity Analysis.