Senior Manager, Customer Success
6 days ago
Senior Manager, Customer Success (People Leader), Philippines (Philippines) Location: Manila, Philippines Responsibilities Lead a team of Customer Success Managers, forecasting growth and establishing a high performing culture. Execute strategies for Signature Success Plan renewals and growth across the assigned portfolio. Engage in top Signature Success prospects by providing direct customer‑facing presales support and formulating strategies to accelerate deal close. Actively engage in account strategy and be a part of executing the strategy for select accounts. Foster executive relationships with covered customers and internally to drive value of Signature investment. Ensure the team successfully delivers the obligations and entitlements of the Signature offer. Proactively identify and remediate high‑risk customers, and address & resolve complex customer blocking issues. Own the direct relationship with Sales leaders aligned to your Operating Unit and build successful partnerships with broader stakeholders to achieve common goals. Work closely with peers and selling partners on capacity planning for Signature obligations. Align customer allocations with Signature coverage, manage team‑based allocations, and synchronize additional cloud resources as needed. Deliver operating unit targets and key performance metrics through operational execution and discipline. Stay informed on market trends, risks, and opportunities specific to customers and industries, communicating insights to stakeholders and Operating Unit leaders. Be an inspirational leader and create a vibrant, inclusive culture that inspires people to do their best work. Qualifications Previous leadership roles with direct experience in customer success and team management within the SaaS industry in the Philippines is a must. Proven success in establishing a clear vision and driving change within a customer‑facing organization. Strong customer‑centric mindset, critical thinking, and ability to use data and insights to identify trends and risks. Excellent communication skills to bridge between various teams and levels, and negotiation skills with customers and internally. Experience in building executive relationships and driving/influencing change with complex enterprises. Track record of building a high‑performing team, including performance management, talent management, recruitment, retention, and development. Experience with enterprise‑scale organizations and demonstrated leadership to make rapid decisions and problem‑solving in this environment. Track record of delivering against targets and KPIs. Familiarity with Salesforce's product offerings, services, and the larger industry landscape. #J-18808-Ljbffr
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Senior Customer Success Manager
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Senior Manager, Customer Success
1 week ago
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Customer Success, Senior Team Lead
2 days ago
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Associate Customer Success Manager
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, Metro Manila, Philippines Five9 Full timeJoin us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...
