Customer Success Associate Customer Partnerships · Philippines ·

Job Listings

The following entries are listed as Customer Support roles from multiple companies and locations in the Philippines. Each entry includes a brief job description, responsibilities, qualifications, and benefits where provided. This reformatted version uses only allowed HTML tags and aims to present clear, job-focused information.

Customer Support – Various Roles

• Company: IBEX Global Solutions (Philippines) Inc.
  Location: Mandaluyong, National Capital Region
  Salary: ₱ - ₱
  Status: Posted today

  Job Description

  As an Associate Customer Support Specialist, you will be a member of the Customer Success team, delivering value to customers through Client's software. You will provide frontline support, solve customer problems, communicate with customers, troubleshoot technical issues, and escalate when required.

  Duties and Responsibilities

  • Rapidly learn the basics of the client software to resolve queries.
  • Provide friendly and helpful service to customers.
  • Triage incoming requests with team support.
  • Solve customer problems and assist users in using Enable software.
  • Maintain understanding of open queries and escalate as needed.
  • Collaborate with Engineering and Product for timely resolutions and product improvements.

  KSAs

  • Proficient problem-solving skills.
  • Strong verbal and written communication across varying technical backgrounds.
  • Ability to grasp complex software quickly and learn new information.
  • Strong multitasking and time management.
  • Self-motivated and proactive; collaborative team player.

  Education and Experience

  • Bachelor’s degree.
  • Years of customer-facing experience, preferably in a SaaS company.

Customer Support – Call Center Agents

• Locations: Metro Manila sites (Caloocan, Makati, Mandaluyong, Valenzuela, etc.)
  Salary: ₱ - ₱
  Status: Posted today

  Job Description

  Mass hiring for Call Center Agents. Responsibilities include resolving customer inquiries, updating records, staying current on policies, and contributing to a positive team environment. Opportunities across multiple sites and roles exist.

  Responsibilities

  • Resolve customer inquiries and escalate when necessary for swift resolution.
  • Update and maintain records of interactions and orders.
  • Stay informed on company policies to provide accurate information.
  • Support a positive, collaborative team environment.

  Qualifications

  • Good communication skills; English proficiency.
  • Computer literacy; familiar with standard office software.
  • Strong problem-solving and ability to work in a fast-paced environment.

  Benefits

  • Monthly commissions
  • HMO with dependents from Day 1
  • Paid leaves, OT & holiday pay
  • 13th month pay and government-mandated benefits
  • Career growth opportunities

Customer Support – Non-Voice (Stads)

• Location: Baesa, National Capital Region
  Salary: ₱ - ₱
  Company: Tech Careers (by CaldwellCo)
  Status: Posted today

  Job Description

  Non-voice support role suitable for fresh graduates or career shifters. Strong typing, attention to detail, and written communication are important. Training and career growth provided.

  Qualifications

  • 18+ years old; High School or higher education required
  • Freshers welcome; no prior call center required
  • Strong written communication; English proficiency preferred
  • Multitasking with accuracy and quality

Customer Support – Detailed QA/Order Management (LSEG)

• Location: Makati City, National Capital Region
  Salary: ₱ - ₱
  Status: Posted today

  Job Description

  Quantitative Product Specialist role focusing on client support for analysts, researchers, and quants. Responsibilities include data usage guidance, quality checks, training, and onboarding.

  Requirements

  • Bachelor’s degree in Engineering/CS/Finance/Math
  • Knowledge of analytical tools and databases; SQL/Oracle/Snowflake experience preferred
  • Experience in quantitative analytics or related fields
  • Strong communication across technical and non-technical stakeholders
  • Proficiency in English; additional languages a plus

Other Notes

Other entries mention additional benefits, onsite/offsite work arrangements, and privacy notices. This reformatted description preserves the original roles and key requirements while presenting them in a consistent, accessible structure using only permitted HTML tags.

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