Event Management SME

4 weeks ago

Taguig, Philippines Tata Consultancy Services Full time

Key Responsibilities

  • Define and own the event management strategy across hybrid IT (on-prem, cloud, SaaS).
  • Establish governance for event lifecycle management, ensuring consistency, accuracy, and alignment with ITIL standards.
  • Reduce noise by driving event normalization, correlation, and prioritization processes.
  • Observability & Monitoring Integration
  • Integrate event management with enterprise monitoring platforms (e.g., Splunk, ELK, Dynatrace, AppDynamics, Datadog, Prometheus, Grafana).
  • Define rules, thresholds, and alerting strategies to ensure actionable events reach the right teams.
  • Collaborate with SRE and monitoring teams to align events with SLOs/SLIs and business KPIs.
  • Deploy AIOps platforms (Moogsoft, BigPanda, Dynatrace Davis AI, ServiceNow AIOps) for event correlation and anomaly detection.
  • Automate root cause identification and suppression of duplicate/false-positive alerts.
  • Define workflows for automated remediation, integrating with orchestration and ITSM platforms.
  • Incident & Problem Management Integration
  • Ensure seamless integration of event management with Incident and Problem Management workflows.
  • Drive event-to-incident mapping, automated ticket creation, and enrichment in ITSM tools (ServiceNow, Remedy, Jira Service Management).
  • Provide actionable insights from event analytics for reducing MTTR and improving service availability.
  • Conduct event quality reviews and fine-tune correlation/automation logic.
  • Act as an SME to train teams, set best practices, and drive enterprise adoption.
Required Qualifications
  • 8+ years of experience in IT Operations / Event & Monitoring / Service Management.
  • Expertise in enterprise monitoring tools (Splunk, Datadog, Dynatrace, AppDynamics, ELK, Prometheus, etc.).
  • Strong hands-on experience with event correlation, enrichment, and noise reduction frameworks .
  • Familiarity with AIOps platforms (Moogsoft, BigPanda, ServiceNow AIOps, Dynatrace AI).
  • Strong understanding of ITIL practices (Event, Incident, Problem, Change).
  • Proficiency in scripting and automation (Python, PowerShell, Ansible).
  • Experience in integrating event management with ITSM workflows (ServiceNow, Remedy, Jira Service Management).
Preferred Qualifications
  • Experience leading enterprise event management transformation programs.
  • Knowledge of cloud-native monitoring & eventing (AWS CloudWatch, Azure Monitor, GCP Operations Suite).
  • Exposure to event-driven automation and orchestration frameworks.
  • Relevant certifications: ITIL Expert, ServiceNow Event Management Specialist, Dynatrace Certified Professional, Splunk Certified Consultant.
  • Strong analytical and problem-solving skills.
  • Excellent communication & stakeholder management across IT and business teams.
  • Ability to design scalable, noise-free, and actionable event management frameworks.
  • Passion for automation, AI-driven operations, and continuous improvement.
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