Operations Manager

1 week ago

Taguig, Philippines XIN SERVICES CORP Full time

Job Title : Operations Manager

Employment Type: Full-time

Role Overview

The Head of Offshore Business Operations is a pivotal leadership role responsible for the strategic oversight and operational excellence of all offshore teams and related functions. This role ensures the efficient, compliant, and high-performing management of our international workforce, encompassing everything from talent acquisition and development to robust financial management and seamless day-to-day operations.

Qualifications

  • With 4 years exposure in Australian Mortgage (Loan Support, Client Service, Settlements)

  • Demonstrated experience managing offshore or distributed teams across multiple functions

  • Strong background in payroll, training, recruitment, and operations management

  • Excellent leadership, communication, and stakeholder management skills

  • Ability to work across time zones and manage priorities in a fast-paced environment

  • Detail-oriented, with strong problem-solving and process improvement capabilities

Key Responsibilities

Offshore Team Management & Performance:

  • Lead, manage, and support all offshore teams across functional areas including loan support, client services, settlements, paraplanning, marketing, and administrative support

  • Implement robust performance management systems, including regular reviews, feedback mechanisms, and corrective action plans.

  • Foster a positive, productive, and collaborative work environment that aligns with company culture and values, transcending geographical boundaries.

  • Act as the primary liaison between headquarters and offshore teams, ensuring clear communication, alignment, and issue resolution.

Payroll & Financial Management:

  • Oversee and ensure the accurate, timely, and compliant processing of offshore payroll.

  • Manage offshore financial operations, including budgeting, expense tracking, and ensuring sufficient funds for operational continuity (e.g., payroll, vendor payments, local overheads).

  • Liaise with local accounting/finance teams and vendors to ensure adherence to local financial regulations and tax laws.

  • Monitor offshore income streams and proactively address any shortfalls, working closely with senior leadership to secure necessary operational funding.

  • Prepare and present financial reports specific to offshore operations.

Operational Excellence & Process Improvement:

  • Continuously analyze and optimize offshore operational workflows and processes to enhance efficiency, quality, and cost-effectiveness.

  • Identify and implement best practices in offshore management, leveraging technology and automation where appropriate.

  • Develop and maintain operational policies, procedures, and documentation for offshore activities.

  • Ensure compliance with relevant local and international labor laws, regulations, and industry standards.

  • Manage vendor relationships critical to offshore operations (e.g., HRIS, payroll providers, local legal counsel).

Strategic Planning & Growth:

  • Contribute to the strategic planning for offshore expansion and operational scaling.

  • Identify opportunities for process automation, technology adoption, and resource optimization within offshore operations.

  • Provide insights and recommendations to senior leadership on offshore market trends, risks, and opportunities.

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