Key Account Manager

2 days ago


Makati, Philippines Anchanto Full time

Anchanto is a Global B2B cloud company that enables enterprises and partners to grow and manage their end-to-end Commerce and Logistics operations through its world-class Cloud and AI products and services. We are seeking a Junior Key Account Manager to play a vital role in managing relationships with existing clients, ensuring retention and satisfaction while identifying opportunities for upselling and cross-selling. Key Responsibilities: Act as the primary point of contact for a portfolio of clients, ensuring consistent communication and engagement. Build and maintain strong, long-lasting client relationships by understanding their business needs and goals. Conduct regular check-ins, business reviews, and feedback sessions with clients to assess satisfaction and identify areas for improvement. Renewals and Retention: Monitor client contracts and proactively initiate renewal discussions well before expiry dates. Collaborate with internal teams to address any client concerns or challenges to ensure timely renewals. Develop and implement strategies to minimize churn and improve customer satisfaction. Upselling and Cross-Selling: Identify upselling and cross-selling opportunities by understanding client pain points and offering relevant solutions from Anchanto's suite of products and services. Partner with the senior KAM team and sales team to prepare and deliver compelling pitches to clients. Qualifications: Bachelor’s degree in Business Administration, Marketing, Communications, or any related field. 1-2 years of experience in account management, client relations, or a related role. Skills and Competencies: Customer-Centric Mindset: Demonstrated ability to build relationships and advocate for client success. Communication Skills: Excellent written and verbal communication skills to engage effectively with clients and internal teams. Analytical Skills: Strong analytical capabilities to track account performance, identify trends, and propose solutions. #J-18808-Ljbffr


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