Core Customer Success Manager

Join to apply for the Core Customer Success Manager - APAC role at Remote. About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents and all of our positions are fully remote. How We Work We thrive on asynchronous work, allowing flexible schedules. We empower ownership and proactive action. The Role As a Customer Success Manager APAC, you'll be a trusted advisor and advocate for our customers, building strong relationships and ensuring customer retention. You will be in charge of the entire customer lifecycle, from the onboarding phase to an established partnership with them. What Do You Bring A strong expertise in the customer lifecycle, with particular emphasis on the customer retention, churn mitigation, and business reviews Successful implementation of Customer Success Plans / goals setting strategies Proven track record of growing and developing customers, with a keen ability to understand client needs and suggest targeted solutions Extensive knowledge of managing complex implementation/onboarding projects and working with a medium-sized book of clients Excellent attention to detail A strong passion for problem-solving and executing strategies across a wide variety of technical scenarios and customer verticals Deep understanding of the different stakeholders in your book of business and how to address them in writing, speaking, and presenting Fluent written and spoken English, with well-structured communication skills What Will You Do Manage the entire customer journey, fostering long-term partnerships Set and achieve Success Plans with your customers on a regular basis Deliver business reviews in partnership with our sales team Collaborate with Sales on customer expectations Identify and leverage upselling and cross-selling opportunities Share customer feedback to improve team processes Act as a trusted advisor on product functionality Ensure high-quality service delivery Educate and train customers on product use Monitor customer health to prevent churn and manage escalations Remote Compensation Philosophy Remote’s Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent‑hiring and bring local wealth to developing countries. The base salary range for this full‑time position is $36,950 USD to $83,100 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job‑related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change. Application Process Exercise - Async Team Interview (CS members) Hiring Manager call Recruiting call Bar Raiser interview Prior employment verification check Benefits Work from anywhere Flexible paid time off Flexible working hours (we are async) 16 weeks paid parental leave Mental health support services Stock options Learning budget Home office budget & IT equipment Budget for local in‑person social events or co‑working spaces How You’ll Plan Your Day (and Life) We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.Your life‑work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs. How To Apply Please fill out the form below and upload your CV with a PDF format. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote. If you don’t have an up‑to‑date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead. Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under‑represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter. We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to. We accept applications on an ongoing basis. #J-18808-Ljbffr