Customer Success Supervisor

4 days ago


San Juan, National Capital Region, Philippines Alliance Software Inc. Full time

Job Qualifications:

  • Graduate of any Industrial Engr. or Business-related courses
  • Wide experience of leadership and people management (5+ yrs experience)
  • At least 3+ years' experience in customer success and/or project management roles
  • Strong communication, interpersonal, problem-solving and project management abilities
  • Strong understanding of IT solutions (e.g. ERP, POS, HRIS, Microsoft technology, IT services)
  • Ability to work collaboratively with cross-functional teams (sales/marketing, tech support, project team, etc.)
  • Experience in customer service, account management or similar roles is an advantage

Job Responsibilities:

  • Organization, motivation, supervision, training, leading and monitoring of Customer Success Team
  • Collaborate with the Sales Team and the Internal Delivery Team to ensure committed project objectives are met and project issues are resolved.
  • Updating of the project progress and escalating project red flags to all project stakeholders
  • Build and maintain strong relationships with clients to ensure satisfaction and retention
  • Manage Client Onboarding and Training process
  • Manages Customer Relationships. Monitor customer satisfaction metrics, usage, and feedback to proactively address issues and improve service delivery
  • Aligns client business goals to proposed IT solutions
  • Champion the voice of the customer internally, providing insights to improve products and services


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