Customer Success Supervisor
3 days ago
Job Qualifications:
- Graduate of any Industrial Engr. or Business-related courses
- Wide experience of leadership and people management (5+ yrs experience)
- At least 3+ years' experience in customer success and/or project management roles
- Strong communication, interpersonal, problem-solving and project management abilities
- Strong understanding of IT solutions (e.g. ERP, POS, HRIS, Microsoft technology, IT services)
- Ability to work collaboratively with cross-functional teams (sales/marketing, tech support, project team, etc.)
- Experience in customer service, account management or similar roles is an advantage
Job Responsibilities:
- Organization, motivation, supervision, training, leading and monitoring of Customer Success Team
- Collaborate with the Sales Team and the Internal Delivery Team to ensure committed project objectives are met and project issues are resolved.
- Updating of the project progress and escalating project red flags to all project stakeholders
- Build and maintain strong relationships with clients to ensure satisfaction and retention
- Manage Client Onboarding and Training process
- Manages Customer Relationships. Monitor customer satisfaction metrics, usage, and feedback to proactively address issues and improve service delivery
- Aligns client business goals to proposed IT solutions
- Champion the voice of the customer internally, providing insights to improve products and services
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