Talent Connect

Job Title:Talent Connect - Specialist, Customer SuccessJob Description**You Have:*** 2+ years of experience working in a customer service* Prior success in achievement of personal and team sales quota/goals* Experience in high-volume calling* Experience learning new technology and data* Process orientation and ability to follow call scripts* Problem solving skills* Excellent knowledge of MS Office programs* Experience working with Salesforce.com or similar CRM* Experience or willingness to work from home**You Will*** Manage high volume of customer contacts and communications through phone and email each day* Use contact search and productivity tools to verify contact information is accurate* Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion* Develop a level of product knowledge to speak intelligently to customers and address specific objections* Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems* Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"* Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage* Work with teams and management to promote a positive customer experience**Our Benefits/Perks:*** Health Insurance with Dental Coverage for Employees* Paid Time off* Bereavement Leave* Life Insurance* Group Personal Accident Program* Employee Assistance Program* Rewards and recognition programs* Wellness Incentive Program* Learning and Development Programs**Virtual First** Concentrix is a Virtual First company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but Internet connection and a space at home to work is required. While you have the ability to work from your home, we do require that you are in a commutable distance (NCR, Cavite, Rizal, Laguna and Bulacan), of the local office to ensure you can attend when/if required by the company. In addition, per PEZA regulations, we are mandated to keep track and record the movement of all company-owned work equipment, thus any movement of these work equipment are prohibited without any prior approval by the management team, including our PH Site DirectorLocation:PHL Makati City - Ayala North ExchangeLanguage Requirements:Time Type:Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the**# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.#J-18808-Ljbffr