Customer Success Supervisor

3 days ago


San Juan, Philippines Alliance Software Inc. Full time

Job Qualifications Graduate of any Industrial Engr. or Business-related courses Wide experience of leadership and people management (5+ yrs experience) At least 3+ years’ experience in customer success and/or project management roles Strong communication, interpersonal, problem-solving and project management abilities Strong understanding of IT solutions (e.g. ERP, POS, HRIS, Microsoft technology, IT services) Ability to work collaboratively with cross-functional teams (sales/marketing, tech support, project team, etc.) Experience in customer service, account management or similar roles is an advantage Job Responsibilities Organization, motivation, supervision, training, leading and monitoring of Customer Success Team Collaborate with the Sales Team and the Internal Delivery Team to ensure committed project objectives are met and project issues are resolved. Updating of the project progress and escalating project red flags to all project stakeholders Build and maintain strong relationships with clients to ensure satisfaction and retention Manage Client Onboarding and Training process Manages Customer Relationships. Monitor customer satisfaction metrics, usage, and feedback to proactively address issues and improve service delivery Aligns client business goals to proposed IT solutions Champion the voice of the customer internally, providing insights to improve products and services #J-18808-Ljbffr



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