Geographic Information Systems Technician

2 days ago

Metro Manila Philippines Buscojobs Full time

Geographic Information Systems Technician – Makati, National Capital Region

Posted today

Job Description

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

The Opportunity: Provide production monitoring of data, error analysis, and serve as the customer contact for questions on usage, functionality and problems encountered with OpenText products and services.

You Are Great At
  • Providing technical support, responding to case service levels, providing production support, effectively analyzing issues, providing issue resolution, and customer notification. Recreating customer issues and escalating to appropriate level.
  • Working cross-functionally within the organization, in a team environment, to deliver quality, satisfaction, and resolutions to customers. Submitting ideas for new content to knowledge base.
  • Performing other/additional duties and projects that may be periodically assigned and may require on-call and weekend rotation.
What it takes
  • Working experience with Operating Systems (Unix/Linux and Windows).
  • Working experience with Databases (SQL, Oracle).
  • Working experience with Active Directory.
  • Electronic Data Interchange (EDI) knowledge preferred.
  • Must demonstrate effective English communication skills and the capability of delivering technical solutions to customers who may or may not be EDI savvy.
Additional Notes

Global Job Posting Footers: Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office. Accommodations may be available for specific roles. Equal Opportunity Employer. This advertiser has chosen not to accept applicants from your region.

Technical Support Representative – Taguig, National Capital Region

Posted today

Job Description

Overview: Our Technical Support Representatives are vital members of our company. You will field customer inquiries and provide solutions that help create excellent customer experiences in a collaborative environment.

Responsibilities: Provide excellent customer service through active listening; handle confidential information securely; aim to resolve issues on the first call; communicate effectively with customers.

Qualifications: Filipino citizen or equivalent legal status; strong English communication; problem-solving skills; ability to work in various shifts; Windows OS proficiency; organization and prioritization skills.

Job Types: Full-time, Permanent

Salary: Php22,000.00 - Php24,000.00 per month

Benefits: Flextime, Paid training, Pay raise

COVID-19 considerations: Always

This advertiser has chosen not to accept applicants from your region.

Location variants include: Taguig, Makati, Mandaluyong, and additional NCR areas with Gratitude Inc.

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