Geographic Information Systems Technician

System Administrator / Computer Systems Administrator

We are seeking a skilled and versatile Computer Systems Administrator to join our team. The ideal candidate will be responsible for maintaining our IT infrastructure, supporting users, and managing various administrative tasks.

Key Responsibilities:

• Provide technical support to users, troubleshooting hardware and software issues
• Manage Google Workspace and Windows Active Directory user accounts, including creating new accounts for new hires
• Maintain and update computer inventory
• Order and manage IT supplies and equipment
• Oversee facilities management tasks
• Manage printing systems and resources
• Administer Google Workspace (formerly G Suite) applications
• Maintain and troubleshoot Slack workspace
• Assist with SQL Server management and maintenance
• Handle basic to intermediate Excel tasks
• Contribute to Airtable building and support

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field
• 2+ years of experience in IT support or systems administration
• Strong problem-solving and communication skills
• Proficiency in Windows workstation/server, Chrome OS and Mac operating systems
• Experience with Google Workspace administration
• Familiarity with Slack administration
• Advanced Excel skills
• Preferred Qualifications: Experience with Airtable or similar database platforms; Knowledge of facilities management practices

This position offers a dynamic work environment where you'll wear multiple hats and have the opportunity to expand your skills across various IT and administrative domains.

Qualifications:

• BS degree in Electrical, Electronics, Instrumentation, IT or relevant field. Fresh graduates who are willing to train are welcome to apply.
• Electrical, Instrumentation and Automation trainings/seminars
• Excellent problem-solving and communication skills
• Good understanding of electrical drawings, P&ID, process flow chart and other technical papers
• Initiative and work organization
• Must have documentation skills
• Willing to travel and be assigned on site
• Able to attend client's requests on weekends and holidays as required
• Team player
• Willing to work in Cainta, Rizal
• Can start ASAP

Job Type: Full-time

Location: Pasig City, NCR

Job Description and Responsibilities:

• Tier 1 Technical Customer Experience Advocate; provide real-time support via Zendesk tickets and calls
• Handle customer inquiries related to hardware, software, and product use; troubleshoot with empathy
• Gain knowledge of products and escalate complex cases to Tier 2 when needed
• Document cases, draft follow-ups, and maintain workflows with cross-team collaboration
• Maintain excellent English communication skills and a customer-first mindset

Qualifications:

• 2-3 years of technical support experience; remote troubleshooting experience preferred
• Strong written and verbal English communication
• Ability to troubleshoot technical issues clearly and concisely
• Familiarity with Zendesk or similar ticketing systems
• Willingness to work onsite on a shifting schedule

Benefits and Other Info:

• Competitive salary, HMO, leave credits, annual appraisal
• Opportunities for learning and career growth
• Hybrid or onsite work setup depending on location

• Technical Support Specialist / System Specialist positions focusing on non-voice channels
• Technical Support Representative (US Voice/Non-voice)
• Technical Service Support roles with Level 2 escalation

Location examples and notes vary by posting. Some listings may specify on-site requirements in areas such as BGC, Taguig; Makati; Pasig; and other NCR sites.

Note: This description consolidates multiple postings with related IT and technical support responsibilities. Follow-up application details and exact location, salary, and shift information are posted in individual listings.