VA Director for Pooling

5 days ago

San Fernando, Central Luzon, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year

The VA Director will be responsible for driving performance, compliance, and service excellence across distributed teams supporting U.S.-based mortgage clients. This role requires deep mortgage industry knowledge, operational rigor, and a passion for team development.

  • Lead and manage VA teams supporting mortgage processing, underwriting, and client servicing
  • Design and implement SOPs, workflows, and performance metrics aligned with mortgage compliance standards
  • Collaborate with U.S. stakeholders to ensure service delivery meets regulatory and client expectations
  • Drive continuous improvement initiatives across hiring, onboarding, training, and QA
  • Ensure alignment between offshore operations and client-side mortgage processes
  • Formalize documentation and governance frameworks for scalable VA support
Qualifications
  • Proven leadership experience in mortgage operations or VA management (minimum 5 years)
  • Strong understanding of U.S. mortgage lifecycle, terminology, and compliance requirements
  • Experience managing remote or offshore teams in a BPO or VA setting
  • Exceptional skills in process documentation, stakeholder communication, and performance management
  • Amenable to work onsite - Cebu

Benefits

  • Competitive Base Pay
  • Miscellaneous Allowances
  • Paid Time Off
  • Paid Holidays
  • HMO Benefits

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