VA Director for Pooling

4 days ago

San Fernando, Central Luzon, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year

The VA Director will be responsible for driving performance, compliance, and service excellence across distributed teams supporting U.S.-based mortgage clients. This role requires deep mortgage industry knowledge, operational rigor, and a passion for team development.

  • Lead and manage VA teams supporting mortgage processing, underwriting, and client servicing
  • Design and implement SOPs, workflows, and performance metrics aligned with mortgage compliance standards
  • Collaborate with U.S. stakeholders to ensure service delivery meets regulatory and client expectations
  • Drive continuous improvement initiatives across hiring, onboarding, training, and QA
  • Ensure alignment between offshore operations and client-side mortgage processes
  • Formalize documentation and governance frameworks for scalable VA support
Qualifications
  • Proven leadership experience in mortgage operations or VA management (minimum 5 years)
  • Strong understanding of U.S. mortgage lifecycle, terminology, and compliance requirements
  • Experience managing remote or offshore teams in a BPO or VA setting
  • Exceptional skills in process documentation, stakeholder communication, and performance management
  • Amenable to work onsite - Cebu

Benefits

  • Competitive Base Pay
  • Miscellaneous Allowances
  • Paid Time Off
  • Paid Holidays
  • HMO Benefits

  • Medical Virtual Assistant

    2 days ago

    San Fernando, Central Luzon, Philippines The Lead Tree - Clark Outsourcing Full time ₱900,000 - ₱1,200,000 per year

    Position Title: Medical Virtual Assistant - On CallWork Set Up: On-SiteSchedule: 10:00 PM to 7:00 AM PH TimeJob Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark PampangaQuick Rundown:We are seeking a dedicated, highly organized Medical Scheduler to join our team. In this role, you will not only handle scheduling tasks and matching...

  • Research Manager

    1 week ago

    San Juan, National Capital Region, Philippines Kantar Full time ₱1,200,000 - ₱3,600,000 per year

    We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. To start a career that is out of the ordinary, please apply...Job DetailsOur insights colleagues are experts in human understanding. With expertise covering brand, innovation, creative, media, commerce and customer experience, they...

  • Associate Research Manager

    1 week ago

    San Juan, National Capital Region, Philippines Kantar Full time ₱1,200,000 - ₱3,600,000 per year

    We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. To start a career that is out of the ordinary, please apply...Job DetailsWe go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.To start a career that is out of the...

  • Annual Faculty

    2 weeks ago

    San Mateo, Philippines Samuel Merritt University Full time

    Join to apply for the Annual Faculty - Medical/Surgical, ABSN role at Samuel Merritt University 2 weeks ago Be among the first 25 applicants Join to apply for the Annual Faculty - Medical/Surgical, ABSN role at Samuel Merritt University Get AI-powered advice on this job and more exclusive features. DescriptionJob Description Summary:Join a team of...