Technical & Application Support

2 weeks ago


Central Luzon Philippines Roche Full time

Overview At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. La Oportunidad Liderarás la estrategia y ejecución del soporte técnico postventa banco de sangre para soluciones digitales y de automatización en nuestro Centro de Excelencia al Cliente (CEAC) . Serás clave para ofrecer un servicio estandarizado, sostenible y de clase mundial a los clientes de Roche en LATAM. Liderar al equipo central de Soporte de Nivel 1 y 2, promoviendo una cultura de mejora continua y alto rendimiento. Definir un modelo de implementación y atención al cliente para soluciones digitales, cumpliendo con los estándares de calidad de Roche. Actuar como Technical Product Manager para el portafolio de soluciones digitales y automatización, gestionando y comunicando incidentes. Representar a la filial a nivel regional (LATAM), dando visibilidad y priorizando las iniciativas de Digitalización y Automatización. Gestionar el presupuesto del área, buscando la optimización de costos y reinversión en iniciativas de excelencia. Asegurar el desarrollo continuo del equipo de servicio para satisfacer las necesidades técnicas actuales y futuras. Colaborar con las áreas comercial, de servicio local y financiera para garantizar el conocimiento actualizado y oportunidades de negocio. Quien eres Buscamos un líder con agilidad estratégica, mentalidad innovadora y una fuerte orientación a resultados. Cuentas con un título de Ingeniería (Industrial, Bioingeniería, IT, Electrónica) o afín. Tienes un mínimo de 5 años de experiencia liderando un equipo de servicio técnico con gestión de personal. Posees conocimiento de los principios generales del flujo y operación de un laboratorio de análisis clínico u hospitalario. Tienes conocimientos de redes, sistemas operativos (Windows, Linux) y bases de datos . Dominas el idioma español (nativo o fluido) y tienes un nivel avanzado de inglés (indispensable, verbal y escrito). Eres conocido por tu habilidad para inspirar, motivar e influir en equipos multifuncionales y partes interesadas a nivel regional. Preferible Experiencia previa en servicio de campo (Field Service ). Esta posición cuenta con ayuda de relocación. Who we are A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an Equal Opportunity Employer. #J-18808-Ljbffr



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