Systems Implementation/Site Support

5 days ago

Central Luzon Philippines TradeX Network Inc. Full time

The Systems Implementation/Site Support is responsible for assisting in the deployment of software and systems solutions for PEZA. This role involves working closely with clients, project managers, and technical teams to ensure the successful implementation and integration of our products. The Implementation Support Specialist will provide technical support, training, and troubleshooting to facilitate smooth transitions and optimal use of our solutions. Duties and Responsibilities Assist in the development and execution of implementation plans. Coordinate with project managers, technical teams, and clients to ensure timely and effective deployment. Conduct system setup, configuration, and customization according to client requirements. Provide on-site and remote support to clients during the implementation process. Conduct training sessions to educate clients on system usage and best practices. Develop and deliver user manuals, training materials, and documentation. Identify and resolve technical issues that arise during implementation. Work with technical teams to troubleshoot and fix software and system problems. Provide ongoing support to clients post-implementation to ensure system performance. Maintain clear and effective communication with clients throughout the implementation process. Provide regular updates to project managers and stakeholders on implementation progress and issues. Gather feedback from clients to improve implementation processes and solutions. Conduct system testing to ensure functionality and performance meet client expectations. Assist in the development and execution of test plans and test cases. Document and report any defects or issues identified during testing. Stay updated with the latest industry trends, tools, and technologies related to system implementation. Recommend and implement process improvements to enhance the efficiency and effectiveness of implementation activities. #J-18808-Ljbffr

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