Technical Sales Support Engineer

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others. Are you ready to make your next career move to join our team as our Technical Sales Support Engineer for KONE Mexico based in Mexico City ? Do you hold a bachelor’s degree in Engineering or a related field? Do you have a working level of English and feel comfortable communicating in an international environment? Are you confident using IT tools to support your daily work? Do you have a holistic understanding of our products and delivery process, and know how to balance the needs between sales and supply operations? Do you have a strong technical understanding of product and service solutions that meet customer expectations? Are you knowledgeable about the norms and requirements applicable to each project and ensure compliance throughout the process? Do you take safety and environmental sustainability into account when choosing and implementing solutions? As our Technical Sales Support Engineer , you will play a key role in ensuring that every customer solution is technically sound, cost‑efficient, compliant, and aligned with KONE’s high‑quality standards. You’ll collaborate closely with supply lines, project management, installation, and maintenance teams to develop and implement optimal solutions for change orders, variations, and add work. In this role, you will be responsible for preparing accurate cost estimations for both corporate and locally sourced materials, coordinating technical specifications, and ensuring the proposed designs are fully installable, maintainable, and compliant with all local and environmental regulations. You’ll ensure that solution lead times are coordinated with Supply Line and local sourcing teams, while maintaining a holistic view of design feasibility and lifecycle impact. By evaluating installation and maintenance implications early in the process, you will help secure seamless project execution and long‑term product performance. Within the delivery process, you will oversee the creation of layouts, analyze change requirements, and coordinate the work of CSE Engineers and Specialists to provide complete, well‑structured proposals. You’ll also work closely with Project Managers to identify variation and add‑work opportunities and ensure that all stakeholders—from design to site supervision—receive the technical information they need. Beyond individual projects, you will contribute to continuous improvement by sharing insights with Maintenance teams, participating in product and service release sessions, and offering input to product portfolio management regarding customization, standardization, and interface needs. You will also support the Customer Solutions Engineering (CSE) community by contributing to and utilizing the CSE case library, actively participating in both virtual and local networks, and handling the most demanding modernization projects with technical excellence and attention to detail. Values We value your authentic self Diversity, equity and inclusion is embedded in our strategy and values Collaborative, creative and supportive work environment Passionate about safety, quality and innovation We care about the communities where we live and work Just some of our many benefits include: Competitive salary Opportunities to learn and grow Comprehensive health and wellness plans for the entire family More benefits than required by law Come share your passion and energy to make a positive impact at KONE for our customers and your career We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co‑workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on #J-18808-Ljbffr