Systems Administrator

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

Systems Administrator

What can you expect in a Systems Administrator role with TaskUs: The ideal SysAdmin is a technically hands-on, security-minded, and process-oriented systems engineer with strong experience in Azure, ProSeries or mission-critical applications, and automation, capable of owning infrastructure operations end-to-end and serving as a linchpin in the organization's cloud and tax processing ecosystems.

Key Responsibilities:

• System Monitoring & Troubleshooting: Keep a close watch on system health, perform troubleshooting, and handle incidents as necessary. Validate alerts and involve the appropriate IT technicians for further investigation.
• Routine Maintenance: Carry out regular health checks beyond automated monitoring to swiftly detect and address service-affecting issues. Handle server, storage, and database backups, and ensure proper offsite storage and disaster recovery procedures are in place.
• Documentation & Reporting: Maintain comprehensive records of all activities and generate periodic performance reports. Provide detailed metrics to management, both internal and customer-facing, as requested.
• Incident & Change Management: Execute established procedures for event, incident, and change management. Follow escalation procedures and troubleshooting processes while fostering a collaborative and respectful team environment.
• 24/7 Flexibility: Be prepared to manage these responsibilities around the clock, ensuring seamless support and maintenance at all times.

Required Qualifications:

• 5—7 years of total experience in system administration and hybrid cloud environments (mid to senior level).
• Proven experience with Azure infrastructure management, including Virtual Machines, Virtual Desktop Infrastructure (VDI), and network services.
• Microsoft 365 administration, Exchange Online, Teams, SharePoint, and security policies.
• Active Directory (on-prem & Azure Entra ID) with hands-on experience in identity lifecycle management, group policies, and SSO.
• Strong background in business-critical software support (ideally financial/tax/accounting systems).
• Can start ASAP or within 30 days.

Technical Skills:

• Deep expertise in PowerShell scripting for automation of routine tasks (user provisioning, system monitoring, etc.).
• Comfortable working with Infrastructure-as-Code tools (Terraform, or Azure Resource Manager templates) is a plus.
• Familiarity with cloud monitoring and alerting tools (Azure Monitor, Sentinel).
• Knowledge of networking concepts (firewall, VPN, VLAN, DNS, DHCP).
• Strong understanding of security best practices and ability to work closely with security teams to enforce policies.

Mindset & Soft Skills:

• Detail-oriented and proactive — does not wait for things to break; maintains a preventative maintenance approach.
• Problem-solver under pressure — can diagnose critical issues rapidly, especially during tax season or peak workload times.
• Collaborative communicator — capable of working across multiple teams (security, data/AI, and helpdesk) with clear and non-technical explanations.
• Documentation-focused — committed to building and maintaining knowledge base for ProSeries, infrastructure diagrams, and incident playbooks.
• Strong project management skills to lead initiatives like ProSeries migration, Azure improvements, or VDI expansions.
• Experience working in fast-paced, compliance-heavy environments (financial services, accounting, legal, etc.) is a strong advantage.

Cultural Fit:

• Comfortable working in entrepreneurial and high-growth environments where ownership mentality is expected.
• Appreciates structure but embraces flexibility — helps establish best practices and processes where gaps exist.
• Willing to mentor junior support staff and IT associates, helping to uplift the overall IT team capability.

Education / Certifications:

• Bachelor’s degree in a technical field (e.g. Computer Science, Data Science) or equivalent professional experience.
• Microsoft Certified: Azure Administrator Associate (AZ-104).
• Microsoft 365 Certified: Modern Desktop Administrator Associate.

Work Location / Work Schedule / Travel:

• TaskUs PH
• Shifting Work Schedule
• Mostly WFH - Onsite as needed

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.