Business Support

7 days ago

Mandaluyong, Philippines ConnectOS Full time

Salary: PHP 40,000 (Monthly Package)

Schedule: Monday – Friday (09:00 AM - 05:00 PM AEST)

What are we looking for?

Skills Required:

  • 1 year Customer Service Experience (chat, email, and phone)
  • Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook)
  • Excellent verbal and written communication
  • Organized and able to meet deadlines
  • Proactive attitude towards problem solving
  • Ability to meet agreed KPI’s
  • Experience in an inbound/outbound call environment

Nice to Have:

  • Experience using CRM Software (Zendesk, etc.)
  • Experience in FMCG industry
  • AU Customer Service Experience

What will you do?

  • Ensure all enquiries are handled in a prompt, efficient, courteous manner ensuring a high level of conversion, whilst showing passion about customer service and being empathetic to the needs of clients.
  • Display excellent listening skills and sharp attention to detail towards our clients.
  • Ensure highly effective communication and customer service skills are displayed to all clients and that all programs and their staff support this level of service.
  • Ensure that all forms of enquiries via phone, email, social media, website or other, are handled in a friendly, professional and timely manner to maximize enquiries and support high conversions.
  • Support reporting duties in a confidential manner.
  • Effectively prioritize tasks according to department requirements or business needs.
  • Update relevant documents used to support the Intake team in order to provide the most up to date information to clients and staff.
  • Other ad-hoc duties as requested.

Join the awesome team and enjoy these benefits & perks:

  • Medical, Dental Coverage and Life insurance from day 1 of employment
  • Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
  • Competitive salary package and annual appraisal
  • Financial Assistance Program
  • Mandatory Government Benefits and 13th Month Pay
  • Complimentary Sleeping Quarters, Coffee at no cost
  • Complimentary Office Fitness and Wellness Facilities at no cost
  • Regular Company Events, Work Life Balance, and Career growth opportunities
  • Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client --- With over 1,000 to 5,000 employees have grown to become one of Australia’s most well-known furniture manufacturers and retailers. Their furniture superstores can be found in every major metropolitan city and regional towns, with over 85 stores across Australia. They take pride of making, selling and guaranteeing well-designed furniture that everyone can truly afford.

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

#J-18808-Ljbffr

  • Business Solutions Manager

    13 hours ago

    Mandaluyong, Philippines Microgenesis Business Systems Full time

    Overview We are seeking a visionary and results-driven Director for Business Solutions Management for Services to lead the development, deployment, and lifecycle management of the service offerings of Microgenesis. This role requires a balance of strategic thinking, creativity, market insight, and operational execution. The Director will define and enhance...

  • Marketing Admin Support

    7 days ago

    Mandaluyong, Philippines Microgenesis Business Systems Full time

    Responsibilities Executes all Microgenesis Business Systems events, including sponsored, sales, convention, product launch, and customer events. Supports internal company events such as kick-offs, town halls, Christmas parties, and quarterly events. Manages partner and vendor requirements for sponsored events from planning to completion. Coordinates...

  • Business Development Specialist

    7 days ago

    Mandaluyong, Philippines Trucend Business Management Inc. Full time

    Responsibilities Establish and nurture relationships with key stakeholders within client organizations to support account growth and retention. Develop and maintain a comprehensive understanding of Trucend’s service offerings to effectively address client inquiries and propose relevant solutions. Conduct needs assessments with clients, aligning...

  • Sales Support

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Compliant Business Processing Full time ₱900,000 - ₱1,200,000 per year

    Job DescriptionThe successful candidate must possess the following qualifications:Microsoft excel - intermediate (understanding of formulas, graphs and pivot tables)CRM - experience in operating in a CRM (preferred system - NAVLAB). General admin, data export etc.Quoting - Microsoft excel and CW1 preferredCW1 - Tariff maintenance, auto-rating, billings,...

  • Business Solutions Manager

    4 days ago

    Mandaluyong City, National Capital Region, Philippines Microgenesis Business Systems Full time ₱2,500,000 - ₱6,000,000 per year

    We are seeking a visionary and results-driven Director for Business Solutions Management for Services to lead the development, deployment, and lifecycle management of the service offerings of Microgenesis. This role requires a balance of strategic thinking, creativity, market insight, and operational execution. The Director will define and enhance service...

  • Business Solutions Manager

    4 days ago

    Mandaluyong City, National Capital Region, Philippines Microgenesis Business System Full time ₱2,000,000 - ₱2,500,000 per year

    We are seeking a visionary and results-driven Director for Business Solutions Management for Services to lead the development, deployment, and lifecycle management of the service offerings of Microgenesis. This role requires a balance of strategic thinking, creativity, market insight, and operational execution. The Director will define and enhance service...

  • Operations Support/Back Office Support

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Chubb Business Services Full time ₱150,000 - ₱250,000 per year

    Role Purpose:To provide service to business by processing requests sent to appropriate queues/avenues while delivering high quality service and assistance.Job DescriptionProcess requests according to business requirements.Assist with creation of records in relevant UW and workflow systems.Assist with updating financial systems as per documents...

  • Business Support Professional

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines beBeeAdministrative Full time ₱1,200,000 - ₱1,500,000

    Sales Support SpecialistThe primary objective of this position is to provide administrative support to the sales team.Key ResponsibilitiesTo perform a range of administrative tasks, including drafting correspondence and maintaining records.To coordinate with other departments to ensure seamless operation of the business.To manage day-to-day activities,...

  • Desktop Support Engineer

    7 days ago

    Mandaluyong, Philippines Microgenesis Business Systems Full time

    Responsibilities Provide onsite support for software and hardware problems (network, AV, OS, Outlook). Follow the standard operating procedure and SLA (ITIL). Perform technical support to VIP / VVIP. Expertise in installing, diagnosing, repairing, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers, and...

  • Sales Support Specialist

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Compliant Business Processing Full time $104,000 - $130,878 per year

    Job Description The successful candidate must possess the following qualifications:Microsoft excel - intermediate (understanding of formulas, graphs and pivot tables)CRM - experience in operating in a CRM (preferred system - Salesforce). General admin, data export etc.Quoting - Microsoft excel and CW1 preferredCW1 - Tariff maintenance, auto-rating,...