Desktop Support Engineer

4 weeks ago

Mandaluyong, Philippines Microgenesis Business Systems Full time

Responsibilities

  • Provide onsite support for software and hardware problems (network, AV, OS, Outlook).
  • Follow the standard operating procedure and SLA (ITIL).
  • Perform technical support to VIP / VVIP.
  • Expertise in installing, diagnosing, repairing, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers, and scanners) to ensure optimal workstation performance.
  • Take ownership in providing accurate and reliable solutions to clients, document processes, and system configuration.
  • Administer hardware maintenance for all desktop IT equipment.
  • Perform system changes and adhere to organizational policies and directives.
  • Conduct remote desktop assistance to end users.
  • Train end users on the usage of computer hardware and software.
  • Manage effective professional working relationships with internal and external clients.
  • Log any software or hardware problems detected.
  • Responsible for providing timely and accurate updates and information on assigned incidents and service requests.
  • Escalate incidents if there is a need for subject matter expert / third-party support promptly.
  • Work closely with service providers to resolve service outages and/or provision new services and carry out equipment acceptance testing and system integration testing.
  • Maintain data integrity.
  • Monitor desktop infrastructure performance and make suggestions to increase efficiency.
  • Develop solutions to routine technical issues.
  • Work closely with project Teams to analyze process, and statistical data and provide impact assessment.
  • Assist in the development of user documentation and training materials.
  • Perform other related duties as assigned by management.
Job Details
  • Job Type: Full-time
  • Benefits:
  • Company Christmas gift
  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to a permanent employee
  • Schedule:
  • Day shift
  • Monday to Friday
  • Supplemental Pay:
  • 13th-month salary
  • Overtime pay
  • Performance bonus
  • Application Question(s):
  • Are you willing to be assigned to different areas?
  • Are you willing to work on a shift schedule work set-up?
Qualifications
  • An understanding of ITIL and Service Level Agreements.
  • ITIL v3 certification is an advantage but not required.
  • Proficient in hardware and software components and MS Office 365.
  • Customer-oriented with excellent communication skills.
  • Should have excellent technical and computer skills.
  • Must be dependable and able to adapt to changing situations.
  • Should know how to manage time and able to set priorities when handling multiple tickets.
  • Knowledgeable in Computer Networking.
  • SOFT SKILLS
  • Dedicated and Passionate
  • Sense of Urgency
  • Initiative/Proactive
  • Flexible
  • Self-confident
  • Can work under pressure
  • Organized and detail-oriented
  • Dependable/Reliable
  • Team Player
  • Education: Bachelor's (Preferred)
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