People and Culture Manager

3 days ago

Quezon City, Philippines GUS Education Philippines Full time

Overview

The People and Culture Manager is a strategic member of the management team, reporting directly to the Country Manager, a seasoned HR leader who plays a key role in the company's establishment and sustained growth. The role is accountable for leading the development and execution of the company's people agenda, ensuring that its culture, workforce capabilities, and organizational agility evolve in line with growth and transformation. The role serves as both a strategic enabler and culture steward, fostering an environment where individuals can thrive and the organization can scale effectively.

Responsibilities
  • Assist management in shaping and strengthening the necessary corporate culture by promoting the implementation of core values and behaviours throughout an employee\'s tenure to enhance engagement, foster trust, and ensure alignment with the company\'s strategic objectives
  • Develops and implements talent acquisition strategy by collaborating with hiring leaders and the Talent Acquisition Team to forecast workforce needs, define hiring priorities, and implement sourcing strategies aligned with company growth and culture
  • Manage HR operations and ensures compliance with legal requirements by managing payroll, benefits, and employee records with accuracy and adherence to labor laws and internal policies
  • Enable employee development and growth by collaborating on learning initiatives, career paths, and succession plans that foster growth and future leadership
  • Promote management in enhancing employee engagement and experience by designing data-informed engagement strategies, analyzing employee feedback, and partnering with the GOSH Employee Engagement Bureau to align social initiatives with broader cultural and retention goals
  • Ensure the improvement of HR technologies and analytics by optimizing HRIS systems and dashboards to deliver insights that guide people\'s decisions and improve operational efficiency
  • Support organizational change and readiness by aligning talent practices with transformation goals, managing transitions, and promoting change resilience
  • Ensure maximum effectiveness of the HR and cultural teams by implementing managerial leadership practices, such as setting performance goals, evaluating effectiveness, holding meetings, educating team members, and facilitating effective communication with staff
Qualifications
  • Minimum of 10 years of progressive experience in a managerial HR role, ideally within a global or fast-scaling organization
  • Experience in a captive BPO or shared services environment is highly preferred, particularly in managing high-volume, performance-driven, and hybrid teams
  • Proficiency in HRIS platforms, applicant tracking systems, and workforce analytics tools
  • Familiarity with DeskTime or similar productivity tracking platforms
  • Strong knowledge of local labour laws, employment regulations, and HR compliance
  • Skilled in communication, conflict resolution, and organizational design
  • Ability to lead in a hybrid, virtual-first workplace
  • Proven leadership of cross-functional HR teams
  • Strong coaching and team development capabilities
  • Strategic mindset with a collaborative, people-first approach
  • Excellent organizational and decision-making skills
  • High integrity, emotional intelligence, and resilience
  • Passion for people, learning, and culture building
Work Arrangement
  • This is a hybrid work setup
  • Location is in Zeta Tower, Bridgetowne, Ugong Norte, Quezon City. The location is near Opus Mall, IPI Pasig, and Tiendesitas. The area is accessible from Eastwood, Ortigas CBD, C5 Road, and Rizal Areas
  • Work schedule is 3pm to 12am, weekends off
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