Customer Service Manager

16 hours ago

Oriental Mindoro Philippines Buscojobs Full time

Associate, Customer Relations - Philippines Based Role

1631 Taguig, National Capital Region
Black Pearl Consult

About the Role

A leading developer in the Philippines is seeking a passionate and customer-centric Associate, Customer Relations to join their growing team. You will be the primary point of contact for homeowners (vecinos) and play a vital role in building strong relationships, ensuring their satisfaction, and resolving any concerns they may have.

Responsibilities

  • Account Management: Be the main point of contact for vecinos, fostering open communication to build trust and long-term relationships. Address vecino inquiries, requests, and complaints through various channels (email, phone, in-person).
  • Manage accounts from turnover of signed Contract to Sell (CTS) and pre-signed Deeds of Acceptance (DOAs) to the final delivery of the property title in the vecino's name.
  • Cultivate strong relationships with key stakeholders to ensure timely delivery of the property according to specifications and quality standards.
  • Provide quarterly updates on project progress to vecinos.
  • Act as a liaison between vecinos and internal teams to resolve issues efficiently.
  • Ensure all communications comply with company standards, procedures, guidelines, and policies.
  • Maintain accurate and up-to-date records in databases, goal trackers, and other monitoring systems for improved team efficiency and evaluation.
  • Submit reports to the Team Lead as required.

Collection Support

  • Collaborate with the collection support group to ensure annual collection targets are met.
  • Facilitate communication between vecinos and the collection support group regarding bank loan applications.
  • Proactively identify and reach out to accounts with delinquent payments or non-compliance with requirements.

Qualifications

  • Bachelor's degree in Business Administration, Customer Service, or a related field (preferred).
  • Minimum of 1 year of experience in customer service or account management.
  • Excellent communication, interpersonal, and relationship-building skills.
  • Strong problem-solving and conflict resolution skills.
  • Highly organized and detail-oriented with a commitment to accuracy.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Ability to work independently and as part of a team.
  • Positive attitude and a passion for providing exceptional customer service.

Why Join Us

At this leading developer, you will have the opportunity to make a positive impact on people\'s lives by ensuring a smooth and positive experience for homeowners. You will work in a supportive environment with a team committed to building vibrant communities and exceeding customer expectations.

Disclaimer: Black Pearl will never ask for money or any form to charge candidates just to process or consider their application. If you encounter such requests, please call our office or drop us a message on our website.

Project/Service Manager

Location: Pasig, National Capital Region

Company: Dempsey Resource Management Inc.

Job Description: Requirements

  • Degree in an Engineering discipline.
  • Minimum 5 years of working experience in Project Management and Engineering-related career.
  • Determination to achieve results; ability to communicate fluently, supervise, and organize subordinates’ areas of responsibility.
  • Willing to travel and preferably with a driving license.

Note : This description reflects the content available and has been reformatted for readability. If you need any further refinements or specific sections adjusted, let me know.

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