Customer Service Manager

3 weeks ago

Oriental Mindoro Philippines Buscojobs Full time

Associate, Customer Relations - Philippines Based Role

1631 Taguig, National Capital Region
Black Pearl Consult

About the Role

A leading developer in the Philippines is seeking a passionate and customer-centric Associate, Customer Relations to join their growing team. You will be the primary point of contact for homeowners (vecinos) and play a vital role in building strong relationships, ensuring their satisfaction, and resolving any concerns they may have.

Responsibilities

  • Account Management: Be the main point of contact for vecinos, fostering open communication to build trust and long-term relationships. Address vecino inquiries, requests, and complaints through various channels (email, phone, in-person).
  • Manage accounts from turnover of signed Contract to Sell (CTS) and pre-signed Deeds of Acceptance (DOAs) to the final delivery of the property title in the vecino's name.
  • Cultivate strong relationships with key stakeholders to ensure timely delivery of the property according to specifications and quality standards.
  • Provide quarterly updates on project progress to vecinos.
  • Act as a liaison between vecinos and internal teams to resolve issues efficiently.
  • Ensure all communications comply with company standards, procedures, guidelines, and policies.
  • Maintain accurate and up-to-date records in databases, goal trackers, and other monitoring systems for improved team efficiency and evaluation.
  • Submit reports to the Team Lead as required.

Collection Support

  • Collaborate with the collection support group to ensure annual collection targets are met.
  • Facilitate communication between vecinos and the collection support group regarding bank loan applications.
  • Proactively identify and reach out to accounts with delinquent payments or non-compliance with requirements.

Qualifications

  • Bachelor's degree in Business Administration, Customer Service, or a related field (preferred).
  • Minimum of 1 year of experience in customer service or account management.
  • Excellent communication, interpersonal, and relationship-building skills.
  • Strong problem-solving and conflict resolution skills.
  • Highly organized and detail-oriented with a commitment to accuracy.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Ability to work independently and as part of a team.
  • Positive attitude and a passion for providing exceptional customer service.

Why Join Us

At this leading developer, you will have the opportunity to make a positive impact on people\'s lives by ensuring a smooth and positive experience for homeowners. You will work in a supportive environment with a team committed to building vibrant communities and exceeding customer expectations.

Disclaimer: Black Pearl will never ask for money or any form to charge candidates just to process or consider their application. If you encounter such requests, please call our office or drop us a message on our website.

Project/Service Manager

Location: Pasig, National Capital Region

Company: Dempsey Resource Management Inc.

Job Description: Requirements

  • Degree in an Engineering discipline.
  • Minimum 5 years of working experience in Project Management and Engineering-related career.
  • Determination to achieve results; ability to communicate fluently, supervise, and organize subordinates’ areas of responsibility.
  • Willing to travel and preferably with a driving license.

Note : This description reflects the content available and has been reformatted for readability. If you need any further refinements or specific sections adjusted, let me know.

#J-18808-Ljbffr

  • Customer Success Manager

    3 weeks ago

    , Oriental Mindoro, Philippines Buscojobs Full time

    Job Description Permanent A customer success manager is responsible for developing customer relationships that promote retention and loyalty. Building and maintaining strong relationships with the customers and its employees implementing and supporting customer solutions. ESSENTIAL DUTIES AND RESPONSIBILITIES Build Strong Customer Relationships: Cultivate...

  • Healthcare Customer Service Representative

    2 weeks ago

    , Oriental Mindoro, Philippines Buscojobs Full time

    Job Title Healthcare Customer Service Representative Location: Maasin, Iloilo Salary: ₱ - ₱ Posted: today Job Description Prince Retail Group of Companies (PRINCE HYPERMART) is a one–stop shop offering Grocery/Supermarket, General Merchandise, and Department Stores items with various customer services. The company aims to provide affordable,...

  • Junior Customer Service Specialist

    3 weeks ago

    , Oriental Mindoro, Philippines Buscojobs Full time

    Customer Service Associate Makati, National Capital Region CEMEX Posted today Job Description What is the job? Prompt and accurate sales order creation (voice/electronic) in accordance to policies, logistical and operational capacities, and system procedures to ensure an efficient order fulfillment process. Ensure that complaints are completely logged,...

  • Customer Service Team Lead

    1 week ago

    , Oriental Mindoro, Philippines Buscojobs Full time

    Job Description We are looking for a Customer Service Representative to join our team. The ideal candidate will handle customer inquiries, process orders, and provide information about products and services. The role requires excellent communication and problem-solving skills. Responsibilities include: Respond to customer inquiries via phone, email, chat, or...

  • Customer Service Representative

    3 weeks ago

    , Oriental Mindoro, Philippines Buscojobs Full time

    Job 1: Customer Service Representative Healthcare And... Taguig, National Capital Region RMB Solutions Inc. Posted today Job Viewed Tap Again To Close Job Description RESPONSIBILITIES : - Answer courteously inbound calls. - Respond to customer inquiries. - Provide personalized customer service by responding to the needs of the customers. Ensure...

  • Customer Service And Logistics Coordinator

    3 weeks ago

    , Oriental Mindoro, Philippines Buscojobs Full time

    Customer Service Representative - Logistics Posted today Job Description Strong communication skills- MUST HAVE 1 year experience working with Shipping/Freight forwarding services industry- Bachelor's/College Degree in Customs Administration is an advantage- With pleasing personality- Licensed Customs Broker is an advantage- Day Shift only (8:00AM-5:30PM)...

  • Construction Project Manager

    1 week ago

    , Oriental Mindoro, Philippines Buscojobs Full time

    Job Description Inviting applications for the role of Process Developer, Customer Service In this role, you will support customers in English via calls and emails. Responsibilities Receive and respond to customer calls, emails and chats; capture and verify required information Support customer enquiries with empathy regarding financial products and services...

  • Walmart Customer Service

    3 weeks ago

    , Oriental Mindoro, Philippines Buscojobs Full time

    Walmart Customer Service Data Entry Specialist Support our B2B customers in their Business Travels Liaise with suppliers and partners to resolve booking issues Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries, and requests Addressing, preempting, and solving problems - You are an owner and...

  • Customer Service Specialist

    1 week ago

    , Oriental Mindoro, Philippines Buscojobs Full time

    Posted 1 day ago Job Viewed Tap Again To Close Help Desk Analyst Posted today Job Viewed Tap Again To Close Job Description Company Description IT BY DESIGN provides MSP-focused technical resources to help businesses scale and improve profitability. We offer a wide range of services, including MSP staffing, outsourced NOC, RMM virtual admin, helpdesk...

  • Customer Success Specialist

    3 weeks ago

    , Oriental Mindoro, Philippines Buscojobs Full time

    Admin Support/Customer Success/Escalations Specialist Permanent This is a remote position. Position Overview As a Client Success Specialist (Escalations Specialist) at GetmyCourse, you will play a crucial role in maintaining and enhancing the relationship between students, GetmyCourse, and our partner RTOs. You will primarily focus on handling service...