Construction Project Manager
3 weeks ago
Job Description
Inviting applications for the role of Process Developer, Customer Service
In this role, you will support customers in English via calls and emails.
Responsibilities- Receive and respond to customer calls, emails and chats; capture and verify required information
- Support customer enquiries with empathy regarding financial products and services in an efficient and timely manner
- Resolve customer issues and concerns in a professional and efficient manner
- Maintain accurate records of customer interactions and resolutions
- Effectively communicate solutions and recommendations to clients
- Stay up to date with product and service offerings to provide accurate information to customers
- Meet or exceed established performance metrics, such as response time and customer satisfaction
- Meet or exceed quality assurance targets
- Effective Client Account Management to drive client advocacy
Minimum Qualifications
- High School or Senior High School Graduate
- customer service experience, preferably in financial services
- Strong written and verbal communication skills
- Strong numeracy and problem-solving skills
- Ability to work in a fast-paced environment and handle a high volume of customer inquiries
- Strong attention to detail and ability to maintain accurate records. - Positive and professional attitude
Open to flexible schedule, including evenings and weekends
EEO and compliance notice: Genpact is an Equal Opportunity Employer and does not charge fees to process job applications. This description retains the legally required statements.
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