IT Technical Support

4 weeks ago

Pasig, Philippines Bamacom, Inc. Full time

Overview

Main responsibility is to provide IT and technical support across all department in all businesses and subsidiaries of Fibercom Group of Companies.

Responsibilities
  • Respond to support requests and provide IT technical assistance to company employees. Identify and oversee user needs.
  • Install, configure, secure, deploy and administer application servers (Linux and Microsoft).
  • Work in a team environment to resolve IT-related issues with systems, network, hardware, and software.
  • Track, document and report identified issues, with precise details to vendors and service providers. Escalate requests to the appropriate party, as needed.
  • Participate in company technical projects and training. Complete special projects as requested.
  • Maintain hardware inventory, track assets, manage hardware requests, and help provide reports on hardware requirements.
  • Computer hardware installation, deployment, and troubleshooting.
  • Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.
  • Aid in the administration of all IT hardware and software.
  • Ensure reliable user access to computers, network, and other IT-related resources.
  • Aid in the monitoring and testing of system and network performance and security.
  • Aid in the administration of security solutions, including firewall, anti-virus, and intrusion detection systems.
  • Aid in the backup and restoration efforts of the department.
  • Conduct security patch, update and upgrade of operating systems and applications used in the company.
  • Aid in the Systems/OS/Hardware/Software upgrades and migrations efforts.
  • Aid in the administration and maintenance of end user accounts, permissions, and access rights with engineers.
  • Uphold, implement, and maintain IT-related procedures, policies, and restrictions.
  • Recommend, schedule, and perform network improvements, upgrades, and repairs.
  • Participate in capacity planning, network and systems design and other IT initiatives being rolled out by the company.
  • Provide after-hours support for IT infrastructure and other IT-related emergencies as well as occasional weekend maintenance if necessary.
  • Perform other information technology duties as required to support the work of the IT department.
Qualifications
  • Newly graduates with reputable hands-on IT apprenticeship training will be considered or at least 1 – 2 years of experience in a similar role are welcome to apply.
  • IT-related certification in Cisco, Linux or Microsoft will be highly considered.
  • High organized and composed in aiding and supporting internally.
  • Good communication and verbal skills.
  • Can follow documented instructions and manuals precisely.
  • Very good team player.
  • Possess critical thinking ability and be able to work in a very stressful environment.
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