Process Manager

4 weeks ago

Makati, Philippines Michael Page Full time
  • Play an impactful role with a Global Banking Organization
  • Apply Lean Six Sigma to lead impactful process improvement initiatives.

About Our Client

A leading global financial institution, headquartered in the Netherlands, provides retail, commercial, and investment banking services. Renowned for innovation, sustainability, and digital transformation, it operates across multiple countries, serving millions of customers. Its shared services division in Makati enhances customer experience and operational efficiency across the organization.

Job Description

The Job Description of the Process Manager are as follows:

  • Lead, design, and implement strategic initiatives within the Consultancy, Strategy & Change department.
  • Manage and optimize processes to enhance efficiency and productivity.
  • Collaborate with various teams to ensure alignment of objectives and goals.
  • Perform risk assessments and develop mitigation strategies.
  • Drive continuous improvement initiatives across the organization.
  • Maintain compliance with industry regulations and company policies.
  • Monitor and report on the progress of implemented strategies.
  • Facilitate change management in line with organizational objectives.

The Successful Applicant

A successful Process Manager should have:

  • Certified Lean Six Sigma minimum Greenbelt level required
  • Certified Lean Six Sigma Blackbelt is a plus
  • Strong prioritization, planning, and project management skills for handling multiple initiatives.
  • Excellent analytical, problem-solving, and numerical skills with a data-driven approach.
  • Ability to structure problems, identify root causes, and develop innovative solutions.
  • Strong ambition to drive process and cultural change with the confidence to challenge authority.
  • Exceptional leadership, communication, and relationship management skills to coach and motivate teams.
  • Proactive mindset with strong execution capabilities and a results-driven approach.
  • Expertise in process management.

What's on Offer

The role offers the opportunity to lead and coordinate high-impact projects across multiple countries within a global financial institution, driving improvements in end-to-end processes. The candidate will help shape global standards and best practices, contributing to business growth and digital transformation. With exposure to senior management, they will influence process and cultural change while mentoring colleagues. This position provides valuable experience in a renowned organization, fostering leadership skills and innovation. Additionally, it offers a results-driven environment that supports continuous improvement and personal development.

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