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Proactive Chat Support Professional

1 week ago

Iloilo City, Western Visayas, Philippines TORCH Solutions Full time

Job Overview

We are looking for a Proactive Chat Support Professional to join our team in Cebu Central Visayas. As the first point of contact for customers, you will provide timely and effective technical support via chat, addressing a wide range of IT-related queries and issues.

Your Responsibilities

  • Provide technical support to customers via chat, addressing IT-related queries and issues
  • Demonstrate strong troubleshooting skills to identify and resolve problems efficiently
  • Maintain a high level of technical knowledge and stay up-to-date with the latest software, hardware, and industry trends
  • Document and escalate complex issues to the appropriate team or department as needed
  • Contribute to the continuous improvement of the chat support service by providing feedback and suggestions
  • Foster a positive and customer-centric experience, ensuring a high level of customer satisfaction

Requirements

  • Excellent communication and interpersonal skills, with the ability to explain complex technical concepts in a clear and concise manner
  • Strong problem-solving and critical-thinking skills, with a solutions-oriented mindset
  • Familiarity with common software applications, hardware, and operating systems
  • Ability to work collaboratively in a team environment and adapt to changing priorities
  • Proficient in English, both written and verbal