Support Professional

4 days ago


Iloilo City, Western Visayas, Philippines Wear The Shield Full time

As a valued member of our team at Wear The Shield, you will be at the forefront of our customer service efforts, addressing inquiries, resolving issues, and delivering exceptional support across various channels. Your role demands superb communication skills, empathy, and a strong commitment to excellence.

Job Overview:

This position requires the ability to maintain accurate records of customer interactions and transactions, ensuring no detail is overlooked.

Responsibilities:
  1. Respond to customer inquiries via email, live chat, and phone, ensuring every interaction is handled with professionalism and empathy.
  2. Maintain accurate records of customer interactions and transactions.
  3. Collaborate closely with teammates to ensure every customer enjoys a seamless experience.
  4. Resolve customer issues and escalate complex problems as needed.
Requirements:
  1. Proficiency in both written and verbal English.
  2. A minimum of 1 year of customer service experience.
  3. Excellent communication and interpersonal skills.
  4. The ability to thrive in a fast-paced environment.
  5. A suitable environment for taking phone calls.
What We Offer:
  1. A competitive hourly rate.
  2. Comprehensive health insurance with dental coverage.
  3. Paid time-off and performance bonuses.
  4. Opportunities for advancement.


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