Iloilo Technical Support Specialist

5 days ago


Iloilo City, Western Visayas, Philippines TDCX Full time

At TDCX, we're committed to delivering exceptional service to our partner brands. As a Technical Support Specialist, you'll play a critical role in helping us achieve this goal.

The ideal candidate will have excellent communication skills and be able to provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations. Additionally, you'll need to recognize and adjust your support approach to accommodate all levels of customer experience.

You'll work with the world's most loved brands and be part of an awesome, diverse team. If you aspire for a rewarding career that lets you do more and achieve more, unleash your full potential at work with TDCX.

Key Responsibilities:
  • Provide post-sales customer service and/or troubleshooting support through email/phone/chat to advertising customers.
  • Offer consultative support.
  • Educate customers on support options and the steps being taken to resolve the issue, including online tutorials, in-store programs, and help applications built into the programs.


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