Capacity Planner

2 weeks ago

Pasay, Philippines RSD Human Resources Management Consultancy Full time

ResponsibilitiesEssential Duties & ResponsibilitiesLead a team of WFM AnalystGenerate long-range and short-term forecast at interval, daily and weekly level.Create, Update, and Maintain Staffing Model & Resource Plans, publish weekly updates.Create accurate schedules to balance service goals and staff preferences.QualificationsQualifications:4 years in Workforce Management in a contact center environment2 years in Scheduling and Forecasting.Strong sense of personal stake and urgency.Ability to foresee, dissect and fix problems using data-driven approach and common sense.Experience in creating compelling analysis, templates, reports.Hands on skills in Forecasting and Scheduling.Proficient in using Blue Pumpkin/Impact 360 or Aspect eWFM.Ability to work directly with onshore client team with minimum local supervision.Amenable to work in Mall of Asia Pasay City.Willing to work on night shift.

  • Senior Capacity Planner Leader

    2 weeks ago

    Pasay, National Capital Region, Philippines Gratitude Philippines Full time

    About UsAt Gratitude Philippines, we pride ourselves on being a dynamic and innovative company. We're always looking for talented individuals to join our team.Job SummaryWe're seeking a Senior Capacity Planner Leader to lead our WFM Team. This is a challenging role that requires strong leadership and capacity planning skills.Key ResponsibilitiesLead the WFM...

  • Strategic Capacity Planner

    3 weeks ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Company Overview">TASQ Staffing Solutions is a leading provider of workforce management solutions, dedicated to helping businesses optimize their staffing needs. As a Capacity Planner, you will play a crucial role in driving our success by ensuring we have the right resources in place to deliver exceptional service to our clients.">Job Summary">We are...

  • Senior WFM Capacity Planning Specialist

    1 month ago

    Pasay, National Capital Region, Philippines Gratitude Philippines Full time

    WFM Team Lead Capacity PlannerWe are seeking an experienced WFM Team Lead Capacity Planner to join our team at Gratitude Philippines. The ideal candidate will have at least 1 year of experience handling a WFM Team and a strong background in Capacity Planning.The successful candidate will have experience in using NICE IEX, CMS Avaya, and Verint, with a...

  • WFM Team Lead Capacity Planner

    7 months ago

    Pasay, Philippines Gratitude Philippines Full time

    At least 1 year of handling a WFM Team· 2 years of experience in Capacity Planning· Must have experience in using NICE IEX, CMS Avaya, Verint (At least 2 out of 3)· At least 2 years in college Location - MOA Salary - 50k Php

  • WFM Team Lead Capacity Planner

    7 months ago

    Pasay, Philippines Gratitude Philippines Full time

    At least 1 year of handling a WFM Team · 2 years of experience in Capacity Planning · Must have experience in using NICE IEX, CMS Avaya, Verint (At least 2 out of 3) · At least 2 years in college Location - MOA Salary - 50k Php

  • WFM Team Lead Capacity Planner

    7 months ago

    Pasay, Philippines Gratitude Philippines Full time

    At least 1 year of handling a WFM Team · 2 years of experience in Capacity Planning · Must have experience in using NICE IEX, CMS Avaya, Verint (At least 2 out of 3) · At least 2 years in college Location - MOA Salary - 50k Php

  • Capacity Planner

    4 weeks ago

    Pasay, Philippines TASQ Staffing Solutions Full time

    Minimum Requirements: - With experience as WFM Analyst Lead - 4 years in Workforce Management - With 2 years in scheduling and forecasting - Amenable to work onsite (Pasay, MOA)

  • Capacity Planner

    4 weeks ago

    Pasay, Philippines TASQ Staffing Solutions Full time

    Minimum Requirements: - With experience as WFM Analyst Lead- 4 years in Workforce Management- With 2 years in scheduling and forecasting- Amenable to work onsite (Pasay, MOA)

  • Capacity Planner

    4 weeks ago

    Pasay, Philippines TASQ Staffing Solutions Full time

    Minimum Requirements: - With experience as WFM Analyst Lead - 4 years in Workforce Management - With 2 years in scheduling and forecasting - Amenable to work onsite (Pasay, MOA)

  • Capacity Planner

    2 weeks ago

    MOA, Pasay, Philippines RSD Human Resources Management Consultancy Full time

    Responsibilities Essential Duties & Responsibilities Lead a team of WFM Analyst Generate long-range and short-term forecast at interval, daily and weekly level. Create, Update, and Maintain Staffing Model & Resource Plans, publish weekly updates. Create accurate schedules to balance service goals and staff preferences. Qualifications Qualifications: 4...

  • Capacity Planner

    2 weeks ago

    MOA, Pasay, Philippines RSD Human Resources Management Consultancy Full time

    Responsibilities Essential Duties & Responsibilities Lead a team of WFM Analyst Generate long-range and short-term forecast at interval, daily and weekly level. Create, Update, and Maintain Staffing Model & Resource Plans, publish weekly updates. Create accurate schedules to balance service goals and staff preferences. Qualifications Qualifications: 4...