CS - Center of Excellence Manager - Taguig (process improvement)
2 weeks ago
About the Position: CS - Center of Excellence Manager (BGC Taguig) | Onsite
Benefits:
- HMO coverage for the employee and two dependents (available from Day 1)
- Quarterly performance bonuses
- Excellent career development opportunities with exposure to multiple accounts
- Weekends off
Responsibilities:
- Developing and implementing operational strategies: Creating and executing plans to enhance efficiency, quality, and overall performance within the Center of Excellence.
- Leading and managing teams: Supervising team members, providing guidance and support, and promoting a collaborative working environment.
- Performance management: Monitoring key performance indicators (KPIs) and devising strategies to boost team performance.
- Stakeholder collaboration: Working with various stakeholders to ensure alignment and achieve shared objectives.
- Process improvement: Identifying opportunities to optimize processes and implementing effective solutions.
Requirements:
- Minimum of 5 years leadership experience in customer service management
- At least 7 years experience in a BPO environment
- Strong skills in Excel and PowerPoint
- Bachelors degree in any field
- Experience in designing process definitions or frameworks for coaching, training, reporting, governance, and workforce management
- Proven track record in process improvement and developing process frameworks
- Flexible to work in shifting schedules
- Willing to work onsite at BGC Taguig
- Available to start immediately
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Taguig, Philippines TASQ Staffing Solutions Full timeAbout the Position: CS - Center of Excellence Manager (BGC Taguig) | Onsite Benefits: - HMO coverage for the employee and two dependents (available from Day 1) - Quarterly performance bonuses - Excellent career development opportunities with exposure to multiple accounts - Weekends off Responsibilities: - Developing and implementing operational...
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Taguig, Philippines TASQ Staffing Solutions Full timePosition: CS - Center of Excellence Manager (BGC Taguig) | Onsite Benefits: Health insurance coverage for the employee and two dependents starting Day 1 Quarterly performance bonuses Excellent career development opportunities with exposure to multiple accounts Weekends off Responsibilities: Developing and executing operational strategies: Create and...
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Taguig, Philippines TASQ Staffing Solutions Full timePosition: CS - Center of Excellence Manager (BGC Taguig) | Onsite Benefits: Health insurance coverage for the employee and two dependents starting Day 1 Quarterly performance bonuses Excellent career development opportunities with exposure to multiple accounts Weekends off Responsibilities: Developing and executing operational strategies: Create and...
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Taguig, Philippines TASQ Staffing Solutions Full timeOverview Job Title: CS - Center of Excellence Manager Work Set-up: On-site in BGC Taguig Schedule: Shifting schedules Qualifications Bachelor's Degree At least 5 years of leadership experience in BPO handling customer service operations. Process improvement and process framework creation. Experience in creating process definitions or frameworks...
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Taguig, Philippines TASQ Staffing Solutions Full timeResponsibilities Defining and implementing operational strategies: Developing and executing plans to improve efficiency, quality, and performance within the Center of Excellence. Managing and leading teams: Overseeing the work of team members, providing guidance and support, and fostering a collaborative environment. Performance management: Tracking key...
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