CS - Center of Excellence Manager (weekends off) - Taguig
2 weeks ago
Position: CS - Center of Excellence Manager (BGC Taguig) | Onsite
Benefits:
Health insurance coverage for the employee and two dependents starting Day 1
Quarterly performance bonuses
Excellent career development opportunities with exposure to multiple accounts
Weekends off
Responsibilities:
Developing and executing operational strategies: Create and implement plans to enhance efficiency, quality, and overall performance within the Center of Excellence.
Team management: Supervise team members, provide guidance and support, and promote a collaborative work environment.
Performance monitoring: Track key performance indicators (KPIs) and develop strategies to drive performance improvements.
Stakeholder engagement: Work closely with various stakeholders to ensure alignment and achievement of shared objectives.
Process optimization: Identify opportunities for process improvements and implement effective solutions.
Requirements:
Minimum of 5 years of leadership experience managing customer service teams
At least 7 years of experience in the BPO industry
Proficient in Excel and PowerPoint
Bachelor's degree in any field
Experience in developing process frameworks for coaching, training, reporting, governance, and workforce management
Skilled in process improvement and creating process frameworks
Willing to work rotating shifts
Able to work onsite in BGC, Taguig
Available to start as soon as possible
-
Taguig, Philippines TASQ Staffing Solutions Full timePosition: CS - Center of Excellence Manager (BGC Taguig) | Onsite Benefits: Health insurance coverage for the employee and two dependents starting Day 1 Quarterly performance bonuses Excellent career development opportunities with exposure to multiple accounts Weekends off Responsibilities: Developing and executing operational strategies: Create and...
-
Taguig, Philippines TASQ Staffing Solutions Full timeAbout the Position: CS - Center of Excellence Manager (BGC Taguig) | Onsite Benefits: - HMO coverage for the employee and two dependents (available from Day 1) - Quarterly performance bonuses - Excellent career development opportunities with exposure to multiple accounts - Weekends off Responsibilities: - Developing and implementing operational...
-
Taguig, Philippines TASQ Staffing Solutions Full timeAbout the Position: CS - Center of Excellence Manager (BGC Taguig) | Onsite Benefits: - HMO coverage for the employee and two dependents (available from Day 1) - Quarterly performance bonuses - Excellent career development opportunities with exposure to multiple accounts - Weekends off Responsibilities: - Developing and implementing operational...
-
Call Center- Center of Excellence Manager
2 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timeAbout the job CS - Center of Excellence Manager (BGC Taguig) | Onsite Benefits: HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities and exposure to multiple accounts Weekends Off Responsibilities: Defining and implementing operational strategies: Developing and executing plans to...
-
Call Center- Center of Excellence Manager
4 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timeAbout the job CS - Center of Excellence Manager (BGC Taguig) | Onsite Benefits: HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities and exposure to multiple accounts Weekends Off Responsibilities: Defining and implementing operational strategies: Developing and executing plans to...
-
Center of Excellence Assistant Manager
2 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timeAbout the job: CS - Center of Excellence Assistant Manager (Taguig) | Onsite Benefits: HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities and exposure to multiple accounts Weekends Off Responsibilities: Process Optimization: Identifies inefficiencies, streamlines workflows, and enhances...
-
Center of Excellence Assistant Manager
4 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timeAbout the job: CS - Center of Excellence Assistant Manager (Taguig) | Onsite Benefits: HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities and exposure to multiple accounts Weekends Off Responsibilities: Process Optimization: Identifies inefficiencies, streamlines workflows, and enhances...
-
Taguig, Philippines TASQ Staffing Solutions Full timeResponsibilities Defining and implementing operational strategies: Developing and executing plans to improve efficiency, quality, and performance within the Center of Excellence. Managing and leading teams: Overseeing the work of team members, providing guidance and support, and fostering a collaborative environment. Performance management: Tracking key...
-
Process Excellence Manager
2 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timeJob Title: CS - Center of Excellence Manager Work Set-up: On-site in BGC Taguig Schedule: Shifting schedules Role Requirements: ● Bachelor's Degree ● At least 5 years of leadership experience in BPO handling customer service operations. ● Process improvement and process framework creation. ● Experience in creating process definitions or...
-
Process Excellence Manager
4 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timeJob Title: CS - Center of Excellence Manager Work Set-up: On-site in BGC Taguig Schedule: Shifting schedules Role Requirements: ● Bachelor's Degree ● At least 5 years of leadership experience in BPO handling customer service operations. ● Process improvement and process framework creation. ● Experience in creating process definitions or...
