Retention Specialist

4 weeks ago


Taguig, National Capital Region, Philippines VCC Link Full time
Job Description

Handle critical customer escalations via voice and written channels (email/chat).
Investigate and resolve complaints from high-profile clients or sensitive cases.
Identify root causes and collaborate with internal teams to develop resolutions.
Ensure customer satisfaction and drive retention efforts.
Maintain accurate records of escalations and resolutions.

Job Requirements

At least HS or SHS Undergrad or College Graduate
C1 level English proficiency (both spoken and written communication
2–3+ years of experience in: Customer service or customer experience roles
Retail operations, ideally in food and beverage
Handling high-level complaints or escalations
Experience in managing corporate/enterprise-level clients is a plus

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