
Customer Support and Upselling Representative
4 days ago
Customer Service Representative (CSR) – Upselling Specialist (Engineering/IT Background)
Location:
3F Plaza Victoria Bldg., Sto. Domingo, Angeles City
Job Type:
Full-Time | 7:00AM-4:00PM Shift.
Job Summary:
We are looking for a motivated and tech-savvy Customer Service Representative (CSR) with a strong background in Engineering or IT and exceptional English communication skills. This role focuses on providing top-notch support while actively identifying upselling opportunities to enhance customer satisfaction and boost revenue.
Key Responsibilities:
Handle inbound and outbound customer calls, emails, or chats in a professional and courteous manner
Build rapport with clients and understand their technical needs, offering appropriate product/service recommendations
Educate customers on service features and benefits, upselling or cross-selling when suitable
Address customer inquiries or technical concerns with a problem-solving mindset
Maintain updated knowledge of company products, services, and promotions
Collaborate with internal teams to resolve customer issues and escalate when necessary
Meet or exceed monthly KPIs related to upselling, customer satisfaction, and productivity
Document customer interactions and transactions accurately in the CRM system
Qualifications:
Bachelor’s Degree or background in Engineering, Information Technology, or a related field
Proven experience in Customer Service, Technical Support, or a Sales/Account Management environment
Strong English verbal and written communication skills
Solid understanding of technical concepts and the ability to explain them clearly to customers
Customer-oriented with a persuasive and confident approach to upselling
Familiarity with CRM systems and support tools is an advantage
Ability to work under pressure, multitask, and meet sales targets
Willing to work morning shift (7am-4pm)
Can start immediately
Preferred Skills:
Previous experience in BPO or IT support roles
Experience in upselling or cross-selling to technical clients
Excellent listening and interpersonal skills
Why Join Us?
Competitive salary
Growth opportunities and training
Friendly and collaborative work environment
Exposure to international clients and tech industry trends
-
Customer Support and Upselling Representative
2 weeks ago
Angeles City, Philippines Australian Outsource Desk Inc. Full timeCustomer Service Representative (CSR) – Upselling Specialist (Engineering/IT Background) Location: 3F Plaza Victoria Bldg., Sto. Domingo, Angeles City Job Type: Full-Time | 7:00AM-4:00PM Shift. Job Summary: We are looking for a motivated and tech-savvy Customer Service Representative (CSR) with a strong background in Engineering or IT and exceptional...
-
Customer Sales Representative
4 days ago
Angeles City, Central Luzon, Philippines Australian Outsource Desk Inc. Full time ₱150,000 - ₱250,000 per yearCustomer Service Representative (CSR) with Upselling ExperienceWe are seeking an experienced and motivated Customer Service Representative with proven upselling skills to join our team. The ideal candidate will be responsible for handling customer inquiries, providing excellent service, and identifying opportunities to promote additional products and...
-
Customer Support Financial Services
2 weeks ago
Angeles City, Central Luzon, Philippines BC Remit and Money Exchange Services Full time ₱40,000 - ₱60,000 per yearCompany DescriptionBCRemit is a London-based fintech company offering online money transfer services via web, app, and call center. Our mission is to support migrant workers in Europe, North America, and beyond by providing the lowest transfer fees and best exchange rates. To enhance customer experience, we offer value-added services such as bills payment,...
-
Customer Service Representative
4 days ago
Angeles City, Central Luzon, Philippines Australian Outsource Desk Inc. Full time ₱150,000 - ₱250,000 per yearCustomer Service Representative (CSR) – With Upselling ExperienceOffice basedMorning ShiftMonday to FridayAre you passionate about helping customers while hitting your sales goals?We're looking for a Customer Service Representative who's not just great at solving problems, but also skilled in upselling and cross-selling. If you love connecting with people,...
-
Customer Service Representative
4 days ago
Angeles City, Central Luzon, Philippines SUNRISE SEARCH & SUPPORT INC Full time $20,000 - $30,000 per yearAbout the role Sunrise Search & Support Inc. is seeking an enthusiastic and customer-focused Customer Service Representative to join our dynamic team. In this full-time role, you will be providing exceptional customer service to our clients from the comfort of your own home. Our virtual process allows you to work flexibly while still being a vital part of...
-
Customer Support Representative Remote
3 weeks ago
Angeles City, Central Luzon, Philippines Community Phone Company Full timeCommunity Phone is building the best phone for communities in America. We are your hair salon's business phone, how your auto-body shop texts you or gets appointments, your local government agency's operations line, and your mom's phone that she sometimes answers on her computer. We have more than 20,000 customers today, and are building the missing...
-
Customer Support Representative
2 weeks ago
Angeles, Philippines Arcanys Full timeOverview About Arcanys Arcanys launched in 2010 to help entrepreneurs and innovators from Australia, Europe and other parts of the globe accelerate their software development with dedicated remote engineers from the Philippines. Why work with us? There’s a unique spirit to Arcanys—manifested in our amazing talents, passion for technology, and a...
-
Sales Representative UK
2 weeks ago
Angeles, Philippines Clark Outsourcing Full timePosition Title: Sales Representative UK Work Set Up: On-Site Schedule: 4:00 PM to 1:00 AM PH Time Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark PampangaQuick Rundown: We are looking for a Sales Representative to join our team. In this role, you will respond to customer inquiries, prepare accurate quotes and visuals, and...
-
Outbound Sales Representative
2 weeks ago
Angeles, Philippines MCI Full timeOverview Outbound Sales Representative (Healthcare) | On-site – Angeles City, PH. Full-Time position at MCI. No resume required; on-site interview. MCI is a leading Business Process Outsourcing (BPO) company that delivers tailored solutions to meet the diverse needs of our clients. We are seeking Outbound Sales Representatives to support a variety of...
-
Customer Service Representative
4 days ago
Angeles, Philippines InnoStack Full timeWe’re hiring Customer Service Representatives (CSRs) to join our growing team in Angeles, Pampanga! Whether you're experienced or just starting your career, we want passionate individuals who are ready to provide excellent customer support and thrive in a fast-paced environment. This role is perfect for individuals looking for stability, growth...