Customer Support and Upselling Representative
2 weeks ago
Customer Service Representative (CSR) – Upselling Specialist (Engineering/IT Background)
Location:
3F Plaza Victoria Bldg., Sto. Domingo, Angeles City
Job Type:
Full-Time | 7:00AM-4:00PM Shift.
Job Summary:
We are looking for a motivated and tech-savvy Customer Service Representative (CSR) with a strong background in Engineering or IT and exceptional English communication skills. This role focuses on providing top-notch support while actively identifying upselling opportunities to enhance customer satisfaction and boost revenue.
Key Responsibilities:
Handle inbound and outbound customer calls, emails, or chats in a professional and courteous manner
Build rapport with clients and understand their technical needs, offering appropriate product/service recommendations
Educate customers on service features and benefits, upselling or cross-selling when suitable
Address customer inquiries or technical concerns with a problem-solving mindset
Maintain updated knowledge of company products, services, and promotions
Collaborate with internal teams to resolve customer issues and escalate when necessary
Meet or exceed monthly KPIs related to upselling, customer satisfaction, and productivity
Document customer interactions and transactions accurately in the CRM system
Qualifications:
Bachelor’s Degree or background in Engineering, Information Technology, or a related field
Proven experience in Customer Service, Technical Support, or a Sales/Account Management environment
Strong English verbal and written communication skills
Solid understanding of technical concepts and the ability to explain them clearly to customers
Customer-oriented with a persuasive and confident approach to upselling
Familiarity with CRM systems and support tools is an advantage
Ability to work under pressure, multitask, and meet sales targets
Willing to work morning shift (7am-4pm)
Can start immediately
Preferred Skills:
Previous experience in BPO or IT support roles
Experience in upselling or cross-selling to technical clients
Excellent listening and interpersonal skills
Why Join Us?
Competitive salary
Growth opportunities and training
Friendly and collaborative work environment
Exposure to international clients and tech industry trends
-
Customer Service Representative
4 days ago
Quezon City, Philippines Lexie Staffing and Business Consulting Full timeJob Summary: We are looking for highly motivated and customer-focused individuals to join our International Sales Account team as Customer Service Representatives (Voice). In this role, you will handle inbound and outbound calls from international customers, assisting them with inquiries, processing sales orders, upselling products or services, and ensuring...
-
Customer Service Representative
3 days ago
Quezon City, Philippines Lexie Staffing and Business Consulting Full timeJob Summary: We are seeking a dedicated and proactive Customer Service Representative to manage sales accounts and provide exceptional service to our clients. This role is vital in maintaining strong relationships with customers, supporting the sales team, and ensuring customer satisfaction through effective communication and problem-solving. Key...
-
Customer Service Representative
1 week ago
Angeles City, Central Luzon, Philippines SuperStaff Full time ₱150,000 - ₱250,000 per yearWe are seeking a dedicated and enthusiastic Customer Service Representative join our team. The ideal candidate will be passionate about assisting customers, resolving inquiries, and ensuring a positive experience for all.KEY RESPONSIBILITIES:Manage a high volume of incoming calls, emails, and online chats from customers who are placing orders, inquiringabout...
-
Customer Support Representative
2 weeks ago
Baguio City, Philippines Talent Outsourcing Channel (TORCH) Solutions Full timeTalent Outsourcing Channel Solutions' is seeking an experienced Customer Service Representative (RETAIL/HEALTHCARE/FINANCIAL ACCOUNT) to join our team in Baguio City, Benguet. This is a full-time position where you will be responsible for providing excellent customer service and support to our clients and their customers. As a Customer Service...
-
Customer Service Representative
2 weeks ago
Laoag City, Philippines Lexie Staffing and Business Consulting Full timeJob summary The customer service representative acts as a liaison, providing product and service information and resolving any issues that customer accounts may encounter. A successful CSR is empathetic, patient, and detail-oriented, with excellent communication skills to build and maintain strong relationships with customers. Roles and...
-
Customer Support Representative
6 days ago
Davao City, Davao, Philippines TalentSync Training and Development Full time ₱150,000 - ₱250,000 per yearThis is a full-time seasonal Customer Support Representative role based in Davao City, Davao del Sur. As a key member of the customer service team, you will be responsible for providing excellent support to our clients, handling a high volume of inquiries and ensuring their needs are met in a timely and efficient manner.What you'll be doingResponding to...
-
Customer Service Representatiive
2 weeks ago
Angeles City, Philippines Global Support Full timeLocation:SM Clark Pampanga Angeles City Job Type: Full-time We are looking for a Call Center Representative to manage customer interactions via phone, email, or chat. The ideal candidate is a strong communicator with a customer-first mindset, capable of resolving issues efficiently and maintaining a positive brand image. Key Responsibilities: Answer...
-
Customer Service Representative – Sales
2 weeks ago
Cebu City, Philippines Stark Asia Solutions Inc. Full timeCustomer Service Representative – Sales Cebu City – Onsite | Shifting Schedule Compensation & Benefits Competitive salary package: ₱24,000 – ₱32,000 Non-Taxable Allowance 20% Night Shift Differential Sales Incentives: Up to ₱10,000 – ₱12,000 per month Comprehensive HMO benefits starting early in employment Career development programs and...
-
Customer Service Representative
4 days ago
Angeles City, Central Luzon, Philippines HisWord Business Support Services Inc. Full time ₱180,000 - ₱240,000 per yearJob ResponsibilitiesHandle inbound and outbound customer interactions through calls, chats, or emails in a courteous and professional mannerAssist customers with inquiries, orders, billing questions, and service concernsResolve issues efficiently by identifying problems, researching solutions, and providing accurate informationDocument all interactions in...
-
Customer Service Representative
3 weeks ago
Angeles, Philippines StackPh GDV Business Services Full timeWe are looking for a customer service representative. What does a Customer Service Representative do? A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely...