Service Delivery Expert

2 days ago

Taguig, National Capital Region, Philippines beBeeSupport Full time ₱150,000 - ₱250,000
Job Overview

We are seeking a skilled Service Desk Analyst to join our team. This is an exciting opportunity for individuals who enjoy problem-solving, have excellent communication skills, and are eager to learn and adapt to new technologies.

Key Responsibilities
  • Provide timely and effective technical support to end-users via phone, email, or in-person.
  • Identify and resolve issues quickly, utilizing strong analytical and problem-solving skills.
  • Develop and maintain knowledge of common desktop applications, operating systems, and hardware.
  • Collaborate with colleagues to ensure seamless service delivery.
  • Stay up-to-date with industry trends and emerging technologies to enhance service offerings.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • At least 18 months BPO experience with 12 months of experience in a Service Desk, IT helpdesk or Technical Support role.
  • Strong problem-solving and analytical skills to quickly identify and resolve issues.
  • Excellent communication and customer service skills to effectively interact with end-users.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Enthusiasm for continuous learning and adaptability to new technologies.
Work Environment
  • Full-time position with a flexible schedule.
  • Based in BGC, Taguig and Alabang, Muntinlupa.
  • Opportunity to work with a dynamic team and grow professionally.
What We Offer
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A supportive and collaborative work environment.

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