CSR for Telco Account

14 hours ago

Cagayan de Oro, Philippines TORCH Solutions Full time

Looking to take the next step in your customer service career? We are seeking an enthusiastic and experienced Customer Service Representative to join our growing team at TalentSync Training and Development. This full-time role is based in Cagayan de Oro City.What you'll be doing:Provide exceptional customer service to clients of our telecommunications accountHandle a high volume of inbound calls, responding to customer inquiries and resolving issues in a timely and professional mannerDocument customer interactions and maintain detailed records of all communicationsIdentify opportunities to upsell and cross-sell additional products and services to customersCollaborate with the wider team to share best practices and identify areas for process improvementWhat we're looking for:Excellent communication and interpersonal skills, with the ability to build rapport with customersStrong problem-solving and analytical skills to effectively troubleshoot and resolve customer concernsProficient in using customer relationship management (CRM) systems and MS Office suitePassion for delivering an exceptional customer experience and a commitment to continuous improvementWhat we offer:We are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary of up to 18,000 PHP per month, we offer a range of benefits including:Comprehensive healthcare and insurance coverageOpportunities for career development and skills trainingFlexible work arrangements, including the option to work from homeTeam-building activities and social events to foster a positive company culture If you're ready to join a dynamic and supportive team, Apply Now for this exciting opportunity.

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