Bilingual Italian IT Service Desk Agent
2 days ago
Key Tasks and Responsibilities:To provide 1st line technical support, answering support queries via phone and email, or other communication solutions (e.g., Chat, self-service Portal)Provide high-level professional IT services in an efficient mannerMaintain a quality business relationship with all customersMake effective use of procedural, informational, and technical documentationShare knowledge with other team members as appropriate.To maintain a high degree of customer service for all support queries and adhere to all service management principlesTo take ownership of user tickets or problems and be proactive when dealing with user issuesTo log all calls in the ticket logging systemRespond to enquiries from clients and help them resolve their hardware or software problemsContinuously monitor incoming customer contacts including those made by any of the media available to customersContinuously monitor outstanding calls or tickets and ensure that provision is made in case of your absenceSupport users in the use of computer equipment by providing necessary training and adviceTo allocate more complex calls to the relevant IT Support team memberEnsure that all customer contacts are handled in a timely and effective manner and within the Service Level Agreements laid down by customersIdentify any service-related issues and escalate them to the Team LeaderTo aid with ad hoc tasks from the Team Leader or SDM that will help fulfill service deliveryRequirementsSkills / Attributes RequiredTechnical:Knowledge and experience in using ticket logging systemsGood understanding and troubleshooting skills of PC hardware and software, set-up, and configuration.Incident management and request management backgroundIT support service management experience in a multinational corporate environmentStrong knowledge of Microsoft-based operating systems and peripherals - such as desktop and network printers/copiers.Knowledge and experience with using and troubleshooting Microsoft Outlook within a network environment (permissions, calendar sharing, delegation)Knowledge and experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint – at least to version of OfficeKnowledge and experience using and providing support with the following technology:Active DirectoryOffice 365, Google SuiteService Now, RemedyforceBehavioral:Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently at all levelsFluent EnglishExcellent customer service skillsGood personal organizational skillsGood attention to detailAbility to empathize with customersAbility to effectively gauge the urgency of incident/requestAbility to build effective working relationships at all levelsExcellent problem-solving skillsAbility to apply creativity to resolving incidents/requestsWilling to work on shifting schedule and render overtime when necessaryQualifications (Education and Experience):More than 2 years of IT Service Desk experienceVocational qualification (MCP or equivalent)University level educationLanguagesThe tasks and responsibilities described here shall be provided in English and ItalianMultilingual Service Desk Team Agents, Seniors, and Team Leaders will have to speak at least one other language next to English from the following list: ItalianBenefitsWe also reward of our staff with great benefits including:Competitive compensation packagesHMO/Medical and dental coverageLife insuranceNon-taxable allowancesNight differentialAnd much much more
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Bilingual Italian IT Service Desk Agent
2 days ago
Taguig, Philippines Ayuda Business Management Solutions Inc. Full timeKey Tasks and Responsibilities: To provide 1st line technical support, answering support queries via phone and email, or other communication solutions (e.g., Chat, self-service Portal) Provide high-level professional IT services in an efficient manner Maintain a quality business relationship with all customers Make effective use of procedural,...
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IT Service Desk Agent
4 days ago
Taguig City, Philippines Ayuda Business Management solution Inc Full timeJob Summary To provide first-line service desk support to external customers, assisting them with hardware and software issues via phone, email, chat, or other communication solutions. The IT Service Desk Agent is responsible for the day-to-day provisioning of the Services. This includes ensuring that a continually high level of service is provided to the...
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IT Service Desk Agent
3 days ago
Taguig City, Philippines Ayuda Business Management solution Inc Full timeJob Summary To provide first-line service desk support to external customers, assisting them with hardware and software issues via phone, email, chat, or other communication solutions. The IT Service Desk Agent is responsible for the day-to-day provisioning of the Services. This includes ensuring that a continually high level of service is provided to the...
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IT Service Desk Agent
3 days ago
Taguig, Philippines Ayuda Business Management solution Inc Full timeJob SummaryTo provide first-line service desk support to external customers, assisting them with hardware and software issues via phone, email, chat, or other communication solutions.The IT Service Desk Agent is responsible for the day-to-day provisioning of the Services. This includes ensuring that a continually high level of service is provided to the...
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Thai Bilingual IT
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Taguig, Philippines Tasq Staffing Solutions Full timeJob opportunity for Thai Bilingual IT Service Desk Analyst | Taguig, OnsiteStart date: January 6, 2025Basic Qualifications:- Can speak in Thai English language- 1-year technical support experience (can be TSR experience)
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Thai Bilingual IT
2 months ago
Taguig City, Philippines Tasq Staffing Solutions Full timeJob opportunity for Thai Bilingual IT Service Desk Analyst | Taguig, Onsite Start date: January 6, 2025 Basic Qualifications: - Can speak in Thai English language - 1-year technical support experience (can be TSR experience)
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Thai Bilingual IT
2 months ago
Taguig City, Philippines Tasq Staffing Solutions Full timeJob opportunity for Thai Bilingual IT Service Desk Analyst | Taguig, Onsite Start date: January 6, 2025 Basic Qualifications: - Can speak in Thai English language - 1-year technical support experience (can be TSR experience)
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Bilingual Polish Speaker
9 months ago
Taguig, Philippines Ayuda Business Management solution Inc Full timeJob Description: • Document Translation tasks (e.g. Requirements, Designs, e-mails, Tickets, Error information, etc.) from English to a foreign language (Polish) and vice versa • May require interpretation service during conferences or meetings with counterparts, clients, and vendors. • Initiate and implement Quality Assurance and process improvement...
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Bilingual Polish Speaker
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Taguig, Philippines Ayuda Business Management solution Inc Full timeJob Description: • Document Translation tasks (e.g. Requirements, Designs, e-mails, Tickets, Error information, etc.) from English to a foreign language (Polish) and vice versa • May require interpretation service during conferences or meetings with counterparts, clients, and vendors. • Initiate and implement Quality Assurance and process improvement...
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IT Service Desk Training Specialist
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Taguig, National Capital Region, Philippines Nityo Infotech Full timeNityo Infotech: A Leader in IT ServicesWe are seeking a skilled IT Service Desk Trainer/Lead to join our team. As a member of our training department, you will play a critical role in the development and delivery of our service desk training programs. If you have experience in call center operations, leadership, and technology, we encourage you to...
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8 months ago
Taguig, Philippines Nityo Infotech Full timeQualifications: - At least 1-2 years Experience at Service Desk or any relevant position - Must have good communication skills - Amenable to work at night shift schedule
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Taguig, National Capital Region, Philippines Nityo Infotech Full timeAbout Nityo InfotechWe are a leading IT solutions provider seeking highly skilled individuals to join our team as IT Service Desk Trainers/Leads. Our company values passion, leadership, and technological expertise.Key ResponsibilitiesTo train and develop IT service desk teams in handling customer inquiries effectivelyTo create and implement training programs...
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IT Service Desk Training and Leadership Position
1 month ago
Taguig, National Capital Region, Philippines Nityo Infotech Full timeJob DescriptionNityo Infotech is a leading technology company seeking talented individuals to join our team as IT Service Desk Trainers/Leads. We are looking for passionate professionals who can effectively train and lead our service desk team.Key Responsibilities:Develop and implement training programs for the service desk teamProvide guidance and support...
