Technical Support Representative

5 days ago


Makati, Philippines Nityo Infotech Full time

What You Will Do:Answer telephone calls and emails from Customers and Partners and create/update support tickets according to documented processes and proceduresAbility to answer general questions and assist Customers and Partners regarding account status, portal access, account cancelations, address validation, billing inquires, and general order servicesAssist Customers and Partners with troubleshooting SIP Trunk configurations, troubleshooting and reviewing SIP messages and assign Customer SIP CredentialsAssist Customers and Partners with troubleshooting Messaging (SMS/MMS)Troubleshoot device connectivity and failover status for Managed SIP Trunking CustomersAssist with identification verification and monitoring for International & Domestic FraudReview customer requested CNAM presetsE911 Endpoint review and configurationWhat You Will Need:4-year college degree or equivalent work experience preferred1+ years experience in a customer-facing role1+ years working with voice technologyExcellent analytical, troubleshooting, and customer service skills (written and verbal)Ability to quickly learn and adapt in an ever-changing environmentExperience with helpdesk, ticketing software, and troubleshooting tools



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