Customer Support Specialist

3 months ago


Manila, Philippines Nityo Infotech Full time

Location: Remote (Philippines)Work Setup: WFH set upWorking Hours: Monday to Friday, Regular Working HoursWorking tools: will be provided by the clientQualifications:--Language Proficiency: Fluent in Korean, with excellent written and verbal communication skills.--Experience: 1-2 years of experience in a customer support role, preferably in the financial or tech sectors.--Technical Skills: Basic understanding of financial markets is a plus; proficiency in using support tools and CRM systems.--Soft Skills: Strong problem-solving abilities, a customer-centric approach, and the ability to work independently.Key Responsibilities:--Provide timely and accurate customer support to Korean-speaking users via email, chat, and other communication channels.--Troubleshoot and resolve user issues related to account management, platform navigation, and other technical queries.--Collaborate with the technical and product teams to escalate and resolve more complex issues.--Document user interactions and maintain detailed records of issues and solutions.--Assist in translating support documents and FAQs into Thai to enhance the user experience.--Contribute to improving support processes by providing feedback on common issues and customer concerns.



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