Mid-level Technical Support

4 weeks ago

Iloilo City, Western Visayas, Philippines Neksjob Corporation Full time
About the Role

Technical support: Oversee major incidents, mitigate risks, and provide stability through proactive solutions.

Responsibilities

Expertise in PKI, X.509 certificates, TLS/SSL, HSMs, and compliance with security best practices.
Strong knowledge of cloud-based services with excellent knowledge of Windows Servers OS, Linux, Active Directory, and networking.
Work cross-functionally with internal teams to improve support processes, lead strategic initiatives, bring in efficiency and collaboration of best practices.
Provide guidance to support engineers and also maintain technical documentation and prepare knowledge base to ensure SOPs for all kind of concepts exist.
Troubleshoot and manage SQL databases for efficient support operations.
Enhance support infrastructure, implement automation, and drive efficiency improvements.

Qualifications

Interpersonal Skills Required: Ability to communicate clearly and professionally with customers, both verbally and in writing.
Strong commitment to providing exceptional customer service and ensuring customer satisfaction.

Required/Mandatory Skills: Atleast 60-70% of the skills should match from the below list

Windows or VM
Linux or Azure
Containerization / Kubernetes
IAM + Security
Basic networking
ITSM (basic)

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