Customer Service Associate

2 days ago

Cebu City, Philippines TDCX Philippines Full time

Job Highlights:ONE DAY PROCESSING Plus P300 eGC WHEN YOU APPLY ONSITE* P20,000 New Hire Performance Bonus* Up to P500 in electronic gift cards for application milestonesHMO & Life Insurance from Day 1Employee Assistance Programs and Counselling & Consultations, along with Bereavement leaves and Assistance to help support our employeesAnd so much more to explore(*Milestones & New Hire Performance promos are exclusive to January classes only. Terms and conditions apply.) #BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMoreTop reasons to work with TDCXAttractive remuneration, great perks, and performance incentivesComprehensive medical, insurance, or social security coverageWorld-class workspacesEngaging activities and recognition programsStrong learning and development plans for your career growthA positive culture for you to #BeMore at workEasy-to-locate area with direct access to public transportFlexible working arrangementsBe coached and mentored by experts in your fieldJoin a global company, winner of hundreds of industry awardsWhat is your mission?You will help us deliver excellent service to our partner brands by performing these tasks:Positively and professionally handle and resolve customer account and booking concerns through email/phone/chat to customersQuickly assess a situation, gather information, and provide a solution that meets the customer’s needsInvestigate issues that arise and determine the appropriate course of action that may include reviewing reservation details, contacting hosts or guests, and working with other teams within the organizationAccurately capture information, update records, and escalate issues when necessaryWho are we looking for?At least High School graduateStrong verbal and written English communication skillsPositive, self-motivated and energeticAmenable to work rotating shiftsCan work in Cebu IT Park, Cebu CityWho is TDCX?TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.TDCX helps clients, including many of the world's best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new-economy companies looking to tap the region's growth potential.We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.From our first-rate workspaces, above-industry-average compensation packages, and career opportunities to our workplace perks, find out what else is in store when you embark on a career with TDCX.

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