Customer Service Representative Logistics

3 months ago


Pasig City, Philippines Neksjob Full time

Job Responsibilities:- Enter orders, audit, update databases, keeping accurate records of relevant activities- Plan and manage logistics, transportation- Answer incoming carrier phone calls- Track booked loads, update status in TMS system- Visualize, facilitate, optimize, and coordinate the full order cycle from start to finish- Track quality, quantity, delivery timelines, and productivity- Coordinate shipments by tracking, rescheduling appointments with shippers/receivers etc.- Address any problems or complaints that may arise quickly and amicably- Increase productivity, hone accuracy, and adhere to standards- Analyze data and consider performance modifications and implement improvements- Comply with all regulations, laws, policies- Collaborating with shippers/receivers, carriers, and dispatchers to manage scheduled pick ups and drop-offs- Maintaining current knowledge of market trends in the transportation marketplace- General support help



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