Trainer

3 days ago

Pasig, Philippines Offshore Business Processing Full time

Work with a team that values your skills and ideas. Apply for this promotion and set your career to the next level Hit the APPLY button nowJob SummaryHMO on Day 1Receive promising perks and rewardsExperience travel opportunitiesGet recognized for what you doAchieve work-life balanceImprove exponentially with enhanced learningResponsibilitiesTo train, support and mentor associates on required skills per client requestTo assist the Training Supervisor with tasks and responsibilities related to the postTo set a timeline or training calendar cycle, which promotes increased operational efficiencyTo carry out strict process compliance on all levels within the teamTo update and review training plans that adapt to business needsTo participate and contribute on weekly, bi-weekly and monthly business review meetingsTo administer Learning and Performance Needs Analysis (LPNA) on current employeesTo conduct and develop effective training techniques or methods for new hires and existing associatesTo identify and provide essential information for the trainees' development and needsTo develop and update training curriculum through coming up with the best resolutions and applying it accordinglyTo ensure high customer satisfaction through conducting NPS surveys at a defined frequencyTo plan and provide training support and development plans for associatesTo come up and conduct refresher training for existing associates that develop key skills that are essential for their respective accountsTo facilitate or manage soft skills training such as for voice and customer experienceRequirementsMust be a college graduate or completed at least 2-years in collegeAt least 1-2 yrs of Training experience in a BPO settingBackground and/or experience in freight forwarding or customs brokerage is an advantageWilling to work on public holidays/festivals if scheduled/requiredWorks well with time management and an optimistic approach to challenging roles or tasksCarry the initiative to sustain and satisfy client relationships as well as train and develop the teamA competent team player with a great grasp on the business and associate needsEager to promote and uphold the corporate values

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