Trainer

2 weeks ago

Pasig City, Philippines Offshore Business Processing Full time

Work with a team that values your skills and ideas. Apply for this promotion and set your career to the next level Hit the APPLY button now Job Summary HMO on Day 1 Receive promising perks and rewards Experience travel opportunities Get recognized for what you do Achieve work-life balance Improve exponentially with enhanced learning Responsibilities To train, support and mentor associates on required skills per client request To assist the Training Supervisor with tasks and responsibilities related to the post To set a timeline or training calendar cycle, which promotes increased operational efficiency To carry out strict process compliance on all levels within the team To update and review training plans that adapt to business needs To participate and contribute on weekly, bi-weekly and monthly business review meetings To administer Learning and Performance Needs Analysis (LPNA) on current employees To conduct and develop effective training techniques or methods for new hires and existing associates To identify and provide essential information for the trainees' development and needs To develop and update training curriculum through coming up with the best resolutions and applying it accordingly To ensure high customer satisfaction through conducting NPS surveys at a defined frequency To plan and provide training support and development plans for associates To come up and conduct refresher training for existing associates that develop key skills that are essential for their respective accounts To facilitate or manage soft skills training such as for voice and customer experience Requirements Must be a college graduate or completed at least 2-years in college At least 1-2 yrs of Training experience in a BPO setting Background and/or experience in freight forwarding or customs brokerage is an advantage Willing to work on public holidays/festivals if scheduled/required Works well with time management and an optimistic approach to challenging roles or tasks Carry the initiative to sustain and satisfy client relationships as well as train and develop the team A competent team player with a great grasp on the business and associate needs Eager to promote and uphold the corporate values

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