Customer Relation Officer

7 days ago


Manila, Philippines Ford Global City Full time

Join the Autohub Group of Companies' team as a Customer Relation Officer in our Paco Manila City Metro Manila office. In this full-time position, you will be the primary point of contact for our valued customers, ensuring exceptional service and maintaining strong relationships.

What you'll be doing

Provide friendly and efficient customer service through various channels, including phone, email, and in-person interactions

Respond promptly to customer inquiries, concerns, and feedback, resolving issues and escalating where necessary

- Maintain detailed records of customer interactions and follow-up actions

- Assist with the processing of orders, returns, and other customer-related transactions

- Collaborate with cross-functional teams to ensure seamless customer experiences

- Contribute to the continuous improvement of customer service processes and procedures

What we're looking for

- Excellent communication and interpersonal skills, with the ability to engage effectively with customers

- Proficient in using customer relationship management (CRM) systems and office productivity tools

- Prior experience in a customer service or client-facing role, preferably in the automotive industry

- Demonstrated ability to work well in a team environment and under pressure

- Keen attention to detail and a commitment to providing high-quality service



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