Technical Support Representative

3 days ago


Manila, Philippines Lexie Staffing And Business Consulting Full time

We are seeking a dedicated technical support advisor to join our team. In this role, you will provide exceptional technical support to our customers, resolving their inquiries and issues efficiently.*Responsibilities:* Respond promptly to customer inquiries via phone, email, and chat.* Diagnose and troubleshoot technical issues related to our products and services.* Provide clear and concise explanations of technical solutions.* Guide customers through troubleshooting steps and remote support procedures.* Escalate complex issues to higher-tier support or engineering teams.* **Customer Service:*** Interact with customers in a professional and courteous manner.* Build rapport with customers to understand their needs and concerns.* Maintain a positive and empathetic attitude throughout customer interactions.* Document customer interactions and resolutions in a clear and concise manner.Knowledge Base:* Contribute to and maintain a comprehensive knowledge base to assist customers and colleagues.* Stay up to date with the latest product releases, features, and troubleshooting techniques.Qualifications:*At least 6 months Technical Support Advisor * High school diploma or equivalent.* Strong technical aptitude and problem-solving skills.* Excellent verbal and written communication skills.* Ability to multitask and prioritize tasks effectively.* Experience with remote support tools and ticketing systems.* A passion for technology and helping others.Benefits:* Competitive salary and benefits package.* Opportunities for professional growth and development.* Supportive and collaborative work environment.We are committed to diversity and inclusion and encourage all qualified candidates to apply.



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