Technical Support Engineer

5 days ago


Manila, Philippines J-K Network Services Full time

BENEFITS:- 13th Month Pay- HMO Coverage on Day 1- 25 Paid Time-Off (PTO) Credits per Year (2.083 per month)- Government Mandated Benefits- Opportunities for Career GrowthCOMPANY PROFILE:A global leader in customer service and technical support, providing solutions to enhance user experiences for home appliances and air conditioning systems.Position: CSR Tech Support (Air Conditioning)Company Industry: BPO CompanyWork Location: Eton Cyberpod, Ortigas CitySalary: Php 30,000 - Php 47,000Work Set-Up: On-siteJOB REQUIREMENTS:- Experience in technical support or customer service (preferably in AC systems)- Strong troubleshooting and problem-solving skills- Excellent verbal and written communication skills- Familiarity with error codes and system diagnostics- Amenable to work on mid-to-night shift (UK timezone)JOB RESPONSIBILITIES:- Provide technical support for air conditioning systems through phone- Troubleshoot and resolve system errors and malfunctions- Collaborate with field technicians for complex repairs- Maintain up-to-date knowledge of AC system features and technology- Contribute to the improvement of customer experienceRECRUITMENT PROCESS: ONLINE PROCESS- TA Interview- Harver Assessment (c/o Foundever)- Ops Interview- Client Interview



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