Workforce Planning Analyst
3 weeks ago
About the Job: WFM Planning Analyst (Clark) Work Arrangement: Hybrid (2-3x/week onsite until further notice) Responsibilities: The job description involves interpreting, analyzing, rating, and making recommendations to improve the workforce in order to reduce overheads and increase customer satisfaction and experience.It also entails gathering and reviewing a lot of information related to staff performance and customer issues with the goal of determining ways to improve operations through effective staffing decisions and increase customer satisfaction.Develop and manage accurate forecasting models to predict workforce needs.Create effective work schedules to maximize resource efficiency.Monitor real-time call volume and adjust staffing levels as necessary.Analyze historical data to improve forecasting accuracy and scheduling strategies.Prepare and distribute regular performance reports to management.Collaborate with team leaders to address workforce management issues.Utilize workforce management software to enhance resource planning.
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Workforce Planning
4 days ago
Angeles, Philippines Marlowe Companies Inc. Full time5 months ago Be among the first 25 applicants Angeles City, PH Full-Time MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Job...
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Workforce Planning Analyst
3 weeks ago
Angeles, Philippines TASQ Staffing Solutions Full timeAbout the Job: WFM Planning Analyst (Clark) Work Arrangement: Hybrid (2-3x/week onsite until further notice) Responsibilities: The job description involves interpreting, analyzing, rating, and making recommendations to improve the workforce in order to reduce overheads and increase customer satisfaction and experience. It also entails gathering and reviewing...
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WFM Planning Analyst
3 weeks ago
Angeles, Philippines TASQ Staffing Solutions Full timeTASQ is looking for a WFM Planning Analyst to start work in Clark, Pampanga ASAP.The workforce analyst job description involves interpreting, analyzing, rating, and making recommendations to improve the workforce in order to reduce overhead and increase customer satisfaction and experience.It also entails gathering and reviewing a lot of information related...
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WFM Planning Analyst
3 weeks ago
Angeles, Philippines TASQ Staffing Solutions Full timeTASQ is looking for a WFM Planning Analyst to start work in Clark, Pampanga ASAP.The workforce analyst job description involves interpreting, analyzing, rating, and making recommendations to improve the workforce in order to reduce overhead and increase customer satisfaction and experience.It also entails gathering and reviewing a lot of information related...
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Workforce Management Analyst
1 day ago
Angeles City, Central Luzon, Philippines Connext Full time ₱900,000 - ₱1,200,000 per yearJoin Our Team as aWorkforce Management Analyst and work Onsite in Angeles CityAt Connext Global Solutions, we're not just about outsourcing — we're about innovating and elevating business processes for world-class companies across diverse industries, including Title and Escrow, Healthcare, Produce Distribution, Retail & Fashion, Design Consulting, and...
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Clark | Workforce Manager
4 weeks ago
Angeles, Philippines Majorel Full timeJoin or sign in to find your next job Join to apply for the Clark | Workforce Manager role at Majorel 1 month ago Be among the first 25 applicants Join to apply for the Clark | Workforce Manager role at Majorel Get AI-powered advice on this job and more exclusive features. We design, build and deliver end-to-end CX for many of the world’s most respected...
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Clark | Workforce Manager
2 weeks ago
Angeles, Philippines Majorel Full timeWe design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential...
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Clark | Workforce Supervisor
4 weeks ago
Angeles, Philippines Majorel Full timeOverview Join to apply for the Clark | Workforce Supervisor - WFM role at Majorel . Position Summary: The Workforce Supervisor is responsible for overall management, direction, and motivation of the workforce Analysts and SMEs. Ensures client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust...
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Clark | Forecasting
2 weeks ago
Angeles, Philippines Majorel Full timeWe design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential...
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Workforce Assistant Manager
2 weeks ago
Angeles City, Central Luzon, Philippines UNIVERSAL ACCESS and SYSTEMS SOLUTIONS, PHIL. INC. Full time ₱900,000 - ₱1,200,000 per yearAbout the role As the Workforce Assistant Manager at UNIVERSAL ACCESS and SYSTEMS SOLUTIONS, PHIL. INC.', you will play a key role in ensuring the efficient staffing and scheduling of our customer service contact center in Angeles City, Pampanga. This full-time position will see you work closely with the Workforce Management team to optimize our workforce...