
WFM Planning Analyst
2 days ago
TASQ is looking for a WFM Planning Analyst to start work in Clark, Pampanga ASAP.The workforce analyst job description involves interpreting, analyzing, rating, and making recommendations to improve the workforce in order to reduce overhead and increase customer satisfaction and experience.It also entails gathering and reviewing a lot of information related to staff performance and customer issues with the goal of determining ways to improve operations through effective staffing decisions and increase customer satisfactionQualifications: Experience in different WFM tools; must be able to start ASAPHybrid (until further notice) 2 to 3 times a week Responsibilities: Develop and manage accurate forecasting models to predict workforce needs.Create effective work schedules to maximize resource efficiency.Monitor real-time call volume and adjust staffing levels as necessary.Analyze historical data to improve forecasting accuracy and scheduling strategies.Prepare and distribute regular performance reports to management.Collaborate with team leaders to address workforce management issues.Utilize workforce management software to enhance resource planning.
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WFM Planning Analyst
3 days ago
Angeles, Philippines TASQ Staffing Solutions Full timeTASQ is looking for a WFM Planning Analyst to start work in Clark, Pampanga ASAP.The workforce analyst job description involves interpreting, analyzing, rating, and making recommendations to improve the workforce in order to reduce overhead and increase customer satisfaction and experience.It also entails gathering and reviewing a lot of information related...
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WFM Planning Analyst
9 hours ago
Angeles, Philippines TASQ Staffing Solutions Full timeTASQ is looking for a WFM Planning Analyst to start work in Clark, Pampanga ASAP.The workforce analyst job description involves interpreting, analyzing, rating, and making recommendations to improve the workforce in order to reduce overhead and increase customer satisfaction and experience.It also entails gathering and reviewing a lot of information related...
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Clark | Forecasting
3 weeks ago
Angeles, Philippines Majorel Full timePosition Summary The Workforce Scheduling and Forecasting Specialist is key to the success of the business unit. This is a workforce management position responsible for analyzing and validating forecasted volume and building staffing/scheduling plans to incorporate and/or meet business unit plans, productivity and service objectives. This is a specialized...
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Clark | Workforce Supervisor
1 week ago
Angeles, Philippines Majorel Full timeOverview Join to apply for the Clark | Workforce Supervisor - WFM role at Majorel . Position Summary: The Workforce Supervisor is responsible for overall management, direction, and motivation of the workforce Analysts and SMEs. Ensures client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust...
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Workforce Planning Analyst
23 hours ago
Angeles, Philippines TASQ Staffing Solutions Full timeAbout the Job: WFM Planning Analyst (Clark) Work Arrangement: Hybrid (2-3x/week onsite until further notice) Responsibilities: The job description involves interpreting, analyzing, rating, and making recommendations to improve the workforce in order to reduce overheads and increase customer satisfaction and experience.It also entails gathering and reviewing...
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Workforce Planning Analyst
2 days ago
Angeles, Philippines TASQ Staffing Solutions Full timeAbout the Job: WFM Planning Analyst (Clark) Work Arrangement: Hybrid (2-3x/week onsite until further notice) Responsibilities: The job description involves interpreting, analyzing, rating, and making recommendations to improve the workforce in order to reduce overheads and increase customer satisfaction and experience.It also entails gathering and reviewing...
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Workforce Planning Analyst
9 hours ago
Angeles, Philippines TASQ Staffing Solutions Full timeAbout the Job: WFM Planning Analyst (Clark) Work Arrangement: Hybrid (2-3x/week onsite until further notice) Responsibilities: The job description involves interpreting, analyzing, rating, and making recommendations to improve the workforce in order to reduce overheads and increase customer satisfaction and experience. It also entails gathering and reviewing...
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Clark | Workforce Supervisor
2 weeks ago
Angeles, Philippines Majorel Full timeWe design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential...
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WFM/RTA Specialist
3 weeks ago
Angeles, Philippines TASQ Staffing Solutions Full timePosition: RTA/WFM (Clark) | Onsite Benefits: HMO coverage for the employee and two dependents starting Day 1 Quarterly performance bonuses Excellent opportunities for career growth 15% night differential 24 annual leave days Qualifications: Bachelor's degree in any field At least 3 years of experience in RTA/WFM, preferably within BPO or Shared...
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Call Center RTA/WFM
3 weeks ago
Angeles, Philippines TASQ Staffing Solutions Full timeAbout the Position: RTA/WFM (Clark) | Onsite Benefits: - HMO coverage for the employee and two dependents (from Day 1) - Quarterly performance bonuses - Excellent career growth opportunities - 15% Night Differential - 24 leave days annually Qualifications: - Bachelors degree in any field. - At least 3 years of experience in RTA/WFM, preferably...